Andy Phan Email & Phone Number

Raleigh, North Carolina, United States

• Pilot RCM (Revenue Cycle Management) project with technical analysts while consulting 50+ hybrid clinics to increase workflow efficiency and reduce significant insurance claim errors between B2B2C.
• Utilize Google Meet and CRM platforms, including Jira and HubSpot to service 30+ tickets daily (2000+ clients total), working with sales team to resolve hardships and negotiate for retentions.
• Produce 150+ general and RCM online correspondence templates by categories that substantially reduce ticket turnaround by 5X and coordinate Knowledge Base articles to lessen support workloads.
• Improve vendor communication between the US and international team members turnaround time by 3X by establishing protocols and templates to track technical cases and general inquiries.
• Propose solutions and turn data insights into production by working with the technical team while continuously reviewing business needs, refine priorities, and outline milestones and deliverables.

• Concluded over 1000+ irregular payments and settlement goal set at the beginning of the employment by refiling insurance claims that was set in the course of three months period.
• Acquired proper authorization through PA Medicare site by identifying and designating over 30+ care coordinator direct contacts to patient profiles to reduce intermission between calls.

Philadelphia, Pennsylvania

• Established recruitment plans, interviews, and evaluation standards for intercultural field staff in accordance to HIPAA and other legal requirements to ensure patients are getting proper care.
• Intercommunicated with local communities, including churches, temples, and associations, to educate and promote home care program offered by Medicaid to generate an average of 30+ leads per event
• Operated Bolt CRM platform to guarantee 200+ potential clients are well-informed about the program while participating their intercultural events to build multicultural relationships.
• Administered and approved payroll transactions for all contract employees from 7 locations while ensuring customer services are provided in a timely matter for Chinatown branch.

Mt. Sterling, KY

• Generated and analyzed daily and monthly financial statements and business summary to attain data based on products and services to alleviate business risks and supplies turnaround time.

Developmental Math Department

Taught and mentored university level math courses such as algebra, statistic, finance, and math for liberal art

Arlington, Virginia

• Reconcile employee monthly expenses and create financial and budgeting reports for 30+ entities.

Charlotte, North Carolina

• Researched different accounting systems, and launched QuickBooks training for international offices.

Liberty Univeristy, Lynchburg, VA

Communicated with business professionals and professors regarding our monthly eventPrepared budgeting plans and issuing new funds to host business professional speakers each monthProvide cash disbursement reports to the Student Government Association

Liberty University, Lynchburg, VA

Created weekly report using MS Word, Excel, and PowerPoint to invest in the stock market using real cash

Master Of Arts - Ma, Strategic Communication, 4.0

Bachelor Of Science (Bs), Accounting And Finance, A

Activities and Societies: Alpha Lambda Delta, Financial Management Association (FMA), Student Asset Management Club (SAM.