• Conduct monthly, quarterly, and annual analysis of IT processes and procedures that align with the North American Electric Reliability Corporation Critical Infrastructure Protection (NERC CIP) standards• Produce and maintain comprehensive compliance-related documentation, including Cyber Asset inventory, technical recovery plans, and user access authentication• Perform audit evidence gathering for the Energy Management System (EMS) team, utilizing tools such as vulnerability scans and system logs to enhance security, efficiency, and compliance • Assess recovery plans, including ongoing testing and maintenance, to ensure effectiveness in critical situations, mitigating potential business disruptions and minimizing downtime risks

• Extracted large financial data sets from 5+ key corporate accounts using Document Intelligence tool to create files consistent with regard to the tax compliance process• Delivered high quality reviews of Schedule K-1’s using VLOOKUP tables and advanced formulas on the Excel K-1 workpaper to ensure accuracy of tax information• Collaborated with client facing teams by providing guidance through documentation to avoid mishaps in K-1 preparation tasks and presented improvement solutions in the weekly huddle meetings which reduced common mistakes by 15% • Resolved IRS and audit issues on behalf of clients by communicating with various authorities and state representatives regarding their tax notices

• Analyzed email campaigns via Constant Contact to measure keyword effectiveness, producing a 10% increase in monthly click-through rate• Updated 25+ client company profiles weekly into NetSuite CRM to maintain customer relations and provide latest news on Cypress products and services• Expanded customer prospect list by researching and connecting to utility companies in the Greater Houston area