Andy Pierce Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina

Sr. Infrastructure EngineerProvided senior engineering platform support for a large on-prem Workspace One (formerly AirWatch) environment. SME for various projects including new device/OS/application certification, O365 mobile app integration, mobile printing, device tagging and smart group clean up.● Manage and oversee Workspace One platform for a global organization with over 150,000 devices across diverse operating systems (iOS, Android, Printers)● Design, implement, and maintain secure Workspace One configurations, ensuring compliance with corporate policies and industry regulations.● Conduct technical troubleshooting, diagnose and resolve complex device and application issues.● Led a cross-functional team in planning, executing, and managing the migration of Canada's operations from SpectreLink to Zebra handheld devices, impacting over 20,000 users.● Mentor a team of junior engineers, providing training, guidance, and performance feedback.● Developed and delivered comprehensive training materials and conducted workshops to facilitate user adoption of Zebra devices.● Plan, design, test, and document integration of new device models● SME for fleet of Samsung devices managed with a combination of Knox Mobile Enrollment, Knox Configure and VMware Workspace One● Developed process for updating and migrating 2000+ Zebra devices● Worked with vision and hearing impaired associates to provide ADA accommodations● Assist developers with troubleshooting issues with custom line of business mobile applications● Rotating On Call schedule for after hours support

Charlotte, North Carolina

Duke Energy (Contractor), Charlotte, NC 2018 to PresentIT Infrastructure Analyst (Level 3)Provide enterprise level 3 support of technologies needed for infrastructure and business applications on mobile devices. Technologies specifically include, but are not limited to VMware AirWatch, Microsoft Intune, and JAMF. Engineer these software products to enable usage, support, and monitoring of iOS, Mac, and Android devices.● Plan, design, test, and document Intune environment in preparation for migration off of AirWatch● Plan, design, test, and document on-prem JAMF environment for supporting business integration of Mac OS● Maintain support of on-prem AirWatch Environment while executing clean up and migration efforts● Manage Remedy tickets using SmartIT to provide third level support to mobile users over the phone and chat.● Assist developers with troubleshooting issues with custom line of business mobile applicationsRotating On Call schedule for after hours support

Charlotte, North Carolina Area

Performed daily level 3 administration and support for Citrix XenApp/XenDesktop, AirWatch, and Ivanti LANDesk Management Suite for a 20,000 employee global organization. ● Building, configuration, maintenance, and support for Citrix and AirWatch servers. ● Subject Matter Expert (SME) for Desktop Virtualization project that reduced the number of devices field sales personnel use by providing virtual desktops for use on iPads eliminating the need for laptops; boosting productivity and lowering hardware costs. ● SME for Application Virtualization efforts that reduced the number of locally installed applications and centralized management reducing installation time and raising the applications security profile. ● SME for PC Provisioning efforts that increased efficiency on reimaging and new pc setup while creating global standards which met business and security requirements. ● Lead Mobility SME providing direction and administration for all mobile devices using VMWare AirWatch; Maintained AirWatch Environment; Added new functionality; Wrote user documentation; Led training sessions. ● Utilized Active Directory to create users, groups, and policies to manage user and device permissions and deployment of applications. ● Worked closely with Architecture Team to develop and implement Citrix and Mobility strategies that met business and security requirements. ● Wrote documentation and provided training for level 2 desktop support and level 1 helpdesk groups on matters relating to use of Citrix, Airwatch, and LANDesk. ● Assisted with the design, build, and implementation of the Credant Encryption Management Suite on PCs to meet SOX Compliance requirements. ● Technical resource for VDI POC which included traveling to Germany and Netherlands to gather requirements and support implementation. ● On site Technical resource for new site acquisition in Mexico City which included migration through re-imaging of all PCs.

Duncan, Sc

Provided level 2 end user desktop support for 1000+ employees at Sealed Air Corporation’s global headquarters.•Performed daily PC imaging, troubleshooting, and repair with high success rates resulting in better business operations and satisfaction.•Troubleshooting and deployment of 100s of applications through LANDesk Management Suite.•Supported networked multifunction and label printers at corporate headquarters and 24/7 Manufacturing facility.•Assisted with successful migration to Windows 7 for 1000+ employees through PC re-imaging, data migration, and follow up training on new system.•Participated in 24/7 on call rotation allowing the business to have around the clock support for all PC related issues.•Tools used included Active Directory, Ivanti LANDesk Management Suite, Symantec Ghost and Remedy Service Management Suite.