Andy Pritchard Email & Phone Number

London, Gb

- Lead dynamic cross-functional teams of engineers, designers, and data scientists to create marketplace products which meet the needs of consumers and train companies.- Extensive experience making data driven decisions based upon A/B experimentation, user testing, data analysis, competitor and market analysis.- Define OKRs for my product areas and track metrics closely to inform the success of my products and their business impact.- Fast paced environment and frequently required to adapt quickly to change as I respond to factors such as changing competitor landscape, regulatory requirements and customer needs.- Expert storyteller and communicator, communicating concepts and ideas to wide variety of stakeholders ranging from product teams to C-suite execs.- Create effective collaboration through building relationships with my teams and other stakeholders as well as demonstrating strong leadership qualities.- Frequently present at company all hands and at monthly business reviews to convey key product performance, market insights and opportunities.- Promoted from Senior Product Manager to Principal in Feb 2024.

London, Gb

Gogarburn, Gb

- Lead dynamic cross functional teams across engineering, design, research and data focusing on creating 0 to 1 products in NatWest’s Commercial Banking digital innovation team.- Conducted in-depth market analysis, competitor and customer research to identify quantitative and qualitative insights which could be brought into discovery sessions.- Extensive experience running customer centric discovery processes such as google design sprints to rapidly validate big ideas using hypothesis led thinking.- Utilised data driven product development to iterate products once in customer’s hands.- Regularly required to communicate and tell story of product concepts and ideas to senior leadership to mobilise a team to work on the problem.- Line managed 3 product managers providing regular coaching to support their personal development.

London, England, Gb

- Owned the Retail Internet Banking platform leading a large cross functional team consisting of engineers, business analysts and designers.- Defined the product vision and product strategy and responsible for communicating this to senior stakeholders and the development team gaining buy in to my approach.- Increased the productivity of the development team by 200% by introducing scrum methodology amongst the web development team. I led training and coaching sessions as well as acting as scrum master to help embed the new ways of working.- Daily problem solving using data and analytics to identify the root cause of complex defects affecting the Internet Banking platform as a result of migration to a new banking platform. - Collaborated with different teams across the organisation to create new digital journeys which improved the customer experience.- Worked in a fast paced, start-up environment where I was required to frequently embrace changing circumstance and adapt to new challenges. - Coached and developed a team of 3 business analysts to help develop them into product managers.

Boadilla Del Monte, Madrid, Es

- Delivered the World Elite Mastercard and the Santander Select and Private Current Accounts in 2017 as well as managing the existing Santander Private instant access savings book. - Used quantitative data analysis and customer and competitor research to understand customer needs and turned this insights into features for the World Elite Mastercard.- Crafted the product vision and strategy and presented to Senior stakeholders influencing their decision and gaining approval and funding for the project.- Led a large team of developers, product managers and other key stakeholders to coordinate the build, testing and launch of this product. - Anticipated risks and bottlenecks and took ownership of these problems so that they could be resolved without blocking the team.- Balanced technical constraints, timeframes and customer needs with business requirements to ensure the product was priced competitively, provided commercial value as well as an excellent customer experience.

Boadilla Del Monte, Madrid, Es

- Owned the delivery of a large scale digital transformational project where I created Santander Private Banking as a structural segment across all Santander IT systems. - Responsible for delivering a digital CRM system which allows relationship managers to gain detailed insight into customer’s behaviour leading to greater engagement. Delivered this tool using agile methodology.- Created robust user stories, mapped out user journeys, developed product roadmaps and led development sprints whilst constantly assessing the priority of requirements to manage the product backlog.

Boadilla Del Monte, Madrid, Es

- Started on a retail graduate scheme designed to spend 1 year as a personal banker in branch and the 2nd year as control manager. After 6 months organised my own Wealth Management graduate scheme.- Completed rotations as a product manager, business analyst and marketing manager in Santander's newly formed Wealth Management division.- Gained extensive knowledge of the Investment industry and detailed product knowledge of structured investments. Responsible for day to day management of Cater Allen structured products back book and highly instrumental in the launch of all Santander structured products/investments.- Tasked with creating a new graduate scheme model to replace the retail scheme. The model which I designed is currently implemented as the UK Banking scheme today.

• Created a successful furniture removals business whilst living in Sydney that had a turnover of $3800 per week with a net profit of $1900.• Recruited and managed a team of 5 employees. Responsible for BAU management tasks such as training, salary, rotas, holidays and performance monitoring.• Publishing profit and loss accounts, organising tax payments, securing insurance and creating a provision pot from my earnings to cover any costs associated with any accidental damages.• Carried out extensive market research prior to launching the business and was responsible for advertising, business development and customer satisfaction during its trading period.• Negotiated a contract with a large interstate removal company. I exchanged 40% of my earnings for a 200% increase in customer volumes therefore leading to a net increase in revenues and profit.• Designed and implemented an innovative sales section of my business in which I sold protective services, such as bubble wrap and shrink wrap, to my customers to generate extra income.