Andy Ray Email & Phone Number

Taunton, Massachusetts, United States

• Coordinate and lead all departments to positively impact the operational efficiency of the company• Plan, develop, and implement organization policies and goals• Direct and Coordinate the promotion of products to develop new markets, increase share of market, and obtain competitive position within the industry• Analyze company budget requests to identify areas in which reductions can be made and make allocations to the operating budget

Taunton, Massachusetts, United States

• Led insourced/3PL furniture delivery facilities within the Northeast Region (VA to Canada)• Managed and built partnerships between delivery facilities and stores• Supported furniture operations across the U.S. with start-up/development/trainings• Coordinated store replenishment deliveries and new store openings

Taunton, Massachusetts, United States

• Oversaw all facility/site operations, exempt/non-exempt associates, and customer furniture deliveries in New England• Maintained relations with all WSI stores in New England market, by providing support for store inventory and customer escalations• Developed new managers coming through Manager-In-Training Program• Created and developed new positions, to allow growth opportunities within the facility, while decreasing temp staffing, increasing full-time staffing, and doubling entire size of on-site workforce

Olive Branch, Ms

• Managed white glove furniture delivery services across six states• Negotiated, and maintained, contracts with 3rd party carriers to reduce transportation and delivery costs• Drove year over year improvements in key metrics of safety, costs, productivity, customer service, and damages• Led associates under Federal DOT Regulations and developed training programs for all company delivery drivers

West Memphis, Arkansas

• Provided direction and leadership to over 35 drivers to ensure superior customer service and performance• Assisted in planning and dispatching over 90 channel drivers each day• Helped increase and maintain Sears Memphis on-time delivery percentage from 93% to 98%• Led drivers to 200 plus days’ accident free by decreasing overspeed, critical events, and overdue trainings

Green Bay, Wisconsin Area

• Learned and preformed basic requirements of customer service, recruiting freight planning and operations• Developed an understanding of the strategic business principles and the core values of Schneider• Analyzed volume and service, year over year, for new bid with Campbell Soup • Organized customer service staffing alignment and shift times to increase daily productivity