At the forefront of incident management at LPL Financial, my role encompassed leading support teams through complex technical challenges. Harnessing over a decade of experience, my mission was to ensure seamless IT operations and service continuity. My expertise lies in orchestrating multi-disciplinary teams to drive incident resolution, resulting in minimized downtime and optimized system performance. We've cultivated an environment where continuous communication with stakeholders is paramount, facilitating a transparent and effective incident management lifecycle. This dedication to operational excellence reflects my commitment to maintaining the integrity and reliability of financial services technology.At Disney, I specialized in major incident management for all platforms, technologies and business units across the global corporate footprint. Additionally, my team served as a readily available solution to a broad variety of issues with service operations, service delivery and vendor management. We were the "fixers" for corporate technology. In addition to my other duties, I managed the team's knowledge base and trained new analysts.For Nemours, I provided technical support with a focus on first-touch incident resolution and excellent customer service. Over time, I grew into the responsibility of monitoring system health and batch jobs on nights and weekends.