Andy Robins Email & Phone Number

Newport, GB

City Of Bristol, England, United Kingdom

• Canvas App Design and Development: Solely responsible for the design, build, and support of several highly customised, business-critical canvas applications using Power Platform. Key projects include a Risk Management.
• Model-Driven CRM Implementations: Led multiple model-driven CRM implementations across various business functions (IT, Finance, HR, Investments, and wider stakeholder management including Communication/PR and Project.
• User and Security Management: Ensured data segregation and safety best practices through meticulous user and security setup.
• System Integrations and Reporting: Developed multiple system integrations using Power Automate and created board-level reporting dashboards with Power BI.
• AI Testing and Implementation: Actively involved in the testing and implementation of AI technologies within the business.
• Support for Critical Systems: Provided support for other business-critical systems, including SharePoint and Exact (Finance Suite).

City Of Bristol, England, United Kingdom

• Comprehensive CRM Implementation: Led D365 implementation through all phases, from initial planning to deployment.
• Ground-Up CRM Development: Built several CRM systems, including:o Corre Health Electronic Patient Record System and Patient Booking System Portal (submitted for NHS Tender) using Dynamics 365 and Dynamics Portals.o.
• Business Requirements Documentation: Documented key business requirements and translated them into system processes.
• User Training: Trained end users on CRM functionality and new system processes.
• Agile Methodology: Rolled out iterative releases using Agile methodology.
• Marketing Integration: Integrated Click Dimensions marketing functionality into the main Procorre CRM.

City Of Bristol, England, United Kingdom

• Advanced System Features and Workflows: Gathered requirements to build advanced system features and workflows within multiple CRM systems.
• SQL and Reporting: Designed SQL queries and dynamic pivot reports.
• Business Requirements Translation: Translated business requirements into system processes.
• Data Migrations and Upgrades: Participated in several data migrations and CRM upgrades.
• Key Reporting Rollout: Rolled out several key group, team, and commission reports.
• Efficiency Improvements: Vastly improved CRM efficiencies throughout the business.

City Of Bristol, England, United Kingdom

• Customisations: Created customisations and configuration within several Dynamics CRM systems (CRM 4 / 2011).
• Reporting and Advanced Finds: Built reports and advanced finds for end users.
• Business Support: Provided support to the business using the ticket system.
• Technical Documentation: Wrote technical documentation for business training purposes.
• Migration Assistance: Created migration documentation and assisted in data cleaning and migration.