Andy Rose Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

Apogee was acquired by Boldyn Networks in May 2024 and joins their global operation spanning North America, Europe, and Asia. Boldyn is one of the largest neutral host providers in the world, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future - find out more at Boldyn.com.Product Manager for the following products:- Linear IPTV solutions delivered from satellite services to end-user web, mobile, and large screen apps.- Central Authentication Service connecting to college Identity Providers for single sign-on.- Residential Networks for college students to easily connect devices for a secure, at-home experience.

Austin, Texas

Designed and launched software to manage and track over $2B of assets in legal settlement processing and medical lien resolution. Designed apps for the CRM, Workflow Management, and Billing & Payments components of the software.- Led strategic planning, design review and feedback process with Product Council and Stakeholders.- Engaged with employees in Data and Case Management teams to learn operations and pain points.- Implemented Agile processes and best practices with the development team.- Created wireframes for over 100 screens and user actions.- Conveyed concepts to the developers through JIRA user stories and Confluence documentation.- Designed flexible workflow system to define user tasks to execute across different business units.- Modeled business domain entities and relationships in the healthcare and legal industries.- Designed financial system to estimate cash flows and track fees for each element of work performed.- Developed and executed internal training programs for the software rollout.- Worked with QA to define tests for each planned feature based on behavior-driven development.- Mentored Business Analysts on the project while working on the product planning process.

Austin, Texas

Product manager for Zacoustic Customer Experience cloud software for contact centers. Led redesign of second generation of product, featuring machine learning for identification of highest-value user activities and dynamic alerts to solve call center governance challenges.- Deployed Zacoustic in nine client sites, generating over $500K in revenue in two years.- Created Business Intelligence insights newsletter for clients, saving them over $1M annually.- Collaborated with clients to integrate seamlessly with call center IT systems via API and iframes.- Developed test plans and UAT protocols for implementations; tracked bug fixes to completion.- Performed detailed analysis of 1.5+ million records to track behaviors and identify system gaps.- Redesigned User Flows and conceptualized new features based on analysis and user feedback.- Implemented Agile/XP methods to create weekly sprints and a new feature release every Friday.- Worked closely with Data Science team to correctly apply machine learning methods to software.- Performed market research to identify competitive products and create differentiation strategy.

Round Rock, Tx

Managed international team with 30 personnel responsible for global sales operations reporting. Delivered over 400 dashboards & scorecards using SQL-based tools to meet internal customer requirements.- Saved $40M per year by identifying cost of quality gaps for the business to address.- Coordinated global stakeholder requirements for Business Mgmt System to report $50B annually.- Standardized Global Operations weekly reports to save $400K annually in resource costs.- Migrated reporting from SQL Server to MicroStrategy reports, evaluated Tableau solutions.- Created proactive management alerts to highlight cycle time variances and quality issues daily.- Used Agile sprints to evolve analytics in support of Quality and Order Mgmt initiatives.- Engaged alongside team in data discovery, prototyping, training, and technical issue resolution.

Round Rock, Tx

Introduced and socialized the Net Promoter Score in DFS and directed CE project improvement team. Engaged executive team and directed strategic changes to the DFS website, marketing plans, and sales teams.- Improved Financial Services NPS by 14% in Commercial and 17% in Consumer Businesses.- Captured customer UX feedback for self-service website redesign, saving $1.2M in call costs.- Tracked ClickStream activity of customers on eCommerce website to identify CE opportunities.- Identified CE projects in Leasing business to improve customer ease of use and asset recovery.- Created research program to determine value proposition effectiveness for marketing strategies.- Mapped Customer Journey for DFS customers, socializing pain points with Executive team.- Facilitated DFS Hoshin Strategic Planning sessions and waterfall metric development breakouts.

Round Rock, Tx

Rolled out several survey programs to meet business goals for customer feedback from multiple touchpoints, leveraging the data to drive strategic improvements across the Dell organization.- Implemented NPS and Purchasing Experience surveys to improve tracking of customer journey.- Worked with Satmetrix to execute quarterly NPS survey, delivering results to Executive team.- Created financial model to relate customer experience attributes to financial performance.- Provided analytics to business teams relating 1% NPS move to $80M revenue impact.- Coordinated IT CRM to send real-time alerts to sales based on low survey satisfaction scores.

Houston, Texas

Worked with PhD economist to convert pricing theory into valuation software to help clients assign value to energy storage assets as delivery hedges for NYMEX energy futures trading, creating $500K revenue stream.

Houston, Texas

Planned and monitored energy generation, storage, and use on the space station. Tested planning software and power management processes, developed pre-planned emergency response procedures.

Bs, Aerospace Engineering

Mba