Andy Rowson Email & Phone Number

Lincolnshire, England, United Kingdom

Uk

Ribbon Communications delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally.Following the merger between Sonus and Genband my role expanded to additionally cover all EMEA partners and main enterprise customers as the company’s partner program expanded. Maintained relationships with major global partners whilst continuing to build strong relationships with new partners and becoming a focal point between partners and Ribbon's internal technical teams. Proactive management of partnerships by chairing monthly service reviews ensuring SLA’s & KPI’s were being met.Provided reactive management of technical escalations and day to day customer specific support relating to EMEA partners and enterprise customers.Built new strong working relationships across all newly integrated internal teams.

United Kingdom

Sonus Networks provided intelligent, secure, embedded real-time communications systems, which transformed fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures. They merged with Genband in 2017 and both companies became Ribbon Communications.Directly responsible for service activity provided by distributors, main channel partners and larger direct enterprise customers, supporting high profile global customers including Orange Business Services, Shell, Credit Suisse, Nestle, SAP, AT&T, BT, Hutchison.Focal point between partners / clients and internal Technical Support, Product Support, Software Engineering and Sales teams in managing executive level technical escalations.Provided day to day support to all Gold Level distributors and partners and direct SME customers

Chertsey, England, United Kingdom

N.E.T provided network and VoIP solutions to enterprises and government agencies that seek to reduce the cost to deploy next generation unified and secure communications applications. They were acquired by Sonus Networks in 2012.Directly reporting to the VP, Global Services, implemented and managed all support services including, Maintenance, Training and Professional Services for the EMEA region for both direct customers and through distributors and channel partners.Responsible for all Maintenance, Training and Professional Service programs and opportunities within EMEA.Direct involvement in selecting a global partner to deliver 4-hour parts and engineer to site in order to support additional new service offering.Directly accountable for revenues of $8m / annum.Quarterly financial forecasting for all service activityResponsibility for UK facilities managementKey Achievements• Sourced and managed new EMEA Logistics provider to improve delivery times, increase stock accuracy and reduce costs. o Service levels improved to 96.7% within SLA.o Stock accuracy increased to 99.5%.o Costs reduced by 25%• Implemented customised training and service programs for UK MoD valued at $2m / annum.• Developed global Maintenance, Training and Professional Service programs for distributors and channel partners.• Fostered a greater working relationship between technical services teams and sales account teams

Crawley, England, United Kingdom

Responsible for all EMEA service activity.Instrumental in sourcing and engaging new UK partner to provide 24 x 7 field support in UK to replace current provider.Sourced additional vendor to provide 24 x 7 support services in 2 x additional European countries.Managed 6 x EMEA based service partners who provided 24 x 7 field service capability in 8 x mainland European countriesManagement of European logistics operation through global logistics partnersRe-established European Training Facility.EMEA representative of global Quality Assurance team (ISO 9001 / ISO 9002)

Crawley, England, United Kingdom

Relocated to NET's main UK office to manage the UK Service team comprising of 20 Field Engineers.Interim leadership of UK based European Technical Assistance Centre (24 x 7) and UK training activity

Leeds

Managing a small team of 4 x remote field engineers in addition to continuing with my role as a Senior Field Service Engineer.

United Kingdom

Field Service Engineer responsible for installation, commissioning and fault finding on IDNX and Promina products delivered to global carriers and enterprise customers.

West Yorkshire, England, United Kingdom

Gandalf Digital Communicaltions provided modems, terminal adaptors and high-capacity data connection exchanges.Direct on-site installation and servicing of digital data communication systems. Fault diagnosis using Line Analysers, Bit Error Rate Testers and Protocol Analysers. Specialist in analysing X.25 ProtocolPrincipal Site Engineer for Yorkshire Bank, BP Chemicals (Hull), Vibroplant, Morrisons.

Leeds, England, United Kingdom

Focom Systems Ltd were one of the pioneers of using fibre optics as a transport media for data communications.Initially employed as a Lab Development Technician building prototypes of electronic designs for the R&D department. Moved to installing, splicing, termination and fault finding of fibre optic cables and then progressed to commissioning the companies communications products. Worked nationally at high profile customers including Esso, BP, British Aerospace, Glaxo, UK MoD.

Leeds, England, United Kingdom

Apprentice electronic repair technician providing diagnosis and repair of gaming machines, video games, juke boxes and amplifiers which were used in the leisure industry