Andy Rowson Email & Phone Number

Lincolnshire, England, United Kingdom

UK

Ribbon Communications delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally.Following the merger between Sonus and Genband my role expanded to additionally cover all EMEA partners and main enterprise customers as the company’s partner program expanded. Maintained.

United Kingdom

Sonus Networks provided intelligent, secure, embedded real-time communications systems, which transformed fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures. They merged with Genband in 2017 and both companies became Ribbon Communications.Directly responsible for service activity provided by.

Chertsey, England, United Kingdom

• N.E.T provided network and VoIP solutions to enterprises and government agencies that seek to reduce the cost to deploy next generation unified and secure communications applications. They were acquired by Sonus.
• Sourced and managed new EMEA Logistics provider to improve delivery times, increase stock accuracy and reduce costs. o Service levels improved to 96.7% within SLA.o Stock accuracy increased to 99.5%.o Costs reduced by.
• Implemented customised training and service programs for UK MoD valued at $2m / annum.
• Developed global Maintenance, Training and Professional Service programs for distributors and channel partners.
• Fostered a greater working relationship between technical services teams and sales account teams

Crawley, England, United Kingdom

Responsible for all EMEA service activity.Instrumental in sourcing and engaging new UK partner to provide 24 x 7 field support in UK to replace current provider.Sourced additional vendor to provide 24 x 7 support services in 2 x additional European countries.Managed 6 x EMEA based service partners who provided 24 x 7 field service capability in 8 x.

Crawley, England, United Kingdom

Relocated to NET's main UK office to manage the UK Service team comprising of 20 Field Engineers.Interim leadership of UK based European Technical Assistance Centre (24 x 7) and UK training activity

Leeds

Managing a small team of 4 x remote field engineers in addition to continuing with my role as a Senior Field Service Engineer.

United Kingdom

Field Service Engineer responsible for installation, commissioning and fault finding on IDNX and Promina products delivered to global carriers and enterprise customers.

West Yorkshire, England, United Kingdom

Gandalf Digital Communicaltions provided modems, terminal adaptors and high-capacity data connection exchanges.Direct on-site installation and servicing of digital data communication systems. Fault diagnosis using Line Analysers, Bit Error Rate Testers and Protocol Analysers. Specialist in analysing X.25 ProtocolPrincipal Site Engineer for Yorkshire Bank.

Leeds, England, United Kingdom

Focom Systems Ltd were one of the pioneers of using fibre optics as a transport media for data communications.Initially employed as a Lab Development Technician building prototypes of electronic designs for the R&D department. Moved to installing, splicing, termination and fault finding of fibre optic cables and then progressed to commissioning the.

Leeds, England, United Kingdom

Apprentice electronic repair technician providing diagnosis and repair of gaming machines, video games, juke boxes and amplifiers which were used in the leisure industry