Andy Saunders Email & Phone Number

Stoke On Trent And York Uk

Head of product innovation:• Managing the Product Innovation Team• Managing the Testing Team• Managing the Document writer• Managing Graphics Team Working with the regional heads and the CTO to make sure we deliver the products required by our customers.

York And Stoke On Trent, Uk

Running a young and dynamic team of Innovators the role is an extension of the previous Senior Product Manager roll with more time dedicated to managing the team. The team has been put together to enable TCSJohnhuxley to not just continue to develop all the existing product range, but to continue being a dynamic company with the ability to react to customers request quickly to deliver new products to the market. The team will always be striving to understand the latest technologies in the market place to see how they could benefit the gaming industry and either develop in house products or work closely with strategic partners to deliver the best products possible to the gaming industry.

Stoke On Trent

Managing a team of Product Innovators

Stoke On Trent

• Managing multiple supplier relationships..• Managing test procedures, alpha / beta sites for new products.• Roll out of new software platforms in UK and Europe.• Designing and testing new products.• Sales assistance in presentations to customers• Monthly reporting on all assigned project activities including time lines, man power spent, current costing and forecasting completion and financials. • Understanding and utilizing proprietary software provided by vendors • Developing skills in XML (software programming language) to enable programming of supplied products to tailor products to customer needs.• Evaluating new products from suppliers and documenting results.

Las Vegas, Nevada Area

• Moved to the LAS VEGAS OFFICE• Responsible for the Las Vegas Engineering service and support team.• Training and supporting for all American engineers.• Management of Saturn production by local supplier in Las Vegas.• Testing new hardware and documenting any issues / software bugs and managing the resolution with the R&D department or the supplier.• Developing, constructing and managing products for the local market.• Document modifications required to products to comply to American standards.• Understanding of all new products released to a high engineering level, to enable support • Review and maintain training materials and support documentation.• High level support for all electronic hardware, software and networking.• Monthly reporting to Director on work carried out, including service teams activities and an overview of all outstanding issues, and potential resolutions. • System Administrator for TCS Las Vegas office including IT support for users.• Implementation of internal business software solutions with the capability to support and maintain.

London, United Kingdom

• Responsible for determining training requirements in the group. • Managing multiple supplier relationships.• Responsible for managing two members of staff’s workloads.• Project managing the development of the new Saturn wheel and Datalogger.• Managing projects, delegating workloads and timelines to team.• Managing test procedures, alpha / beta sites for the new Saturn wheel • Monthly reporting on all assigned project activities including time lines, man power spent, current costing and forecasting completion and financials. • Understanding and utilizing proprietary software provided by vendors • Developing skills in XML (software programming language) to enable programming of supplied products to tailor products to customer needs.• Evaluating new products from suppliers and documenting results.

London, United Kingdom

• Learn to a high technical level all software / hardware products provided by TCS.• Development / management of a new software application designed to monitor roulette wheels.• Project manage roll out of software worldwide.• Management of supplier relationship for core products sold worldwide.• Manage customer product modifications with suppliers keeping to timelines.• Design and documenting customer networking requirements for proprietary products.• Provide support to customers during installation & commissioning including on site user training throughout Europe.• Perform on-site analysis, diagnosis, and resolution of hardware / software problems and recommend and implement corrective solutions.• Responsible for High level support on product and sorting out local regulatory certificates.• Playing a key role in designing Trade show layouts and managing suppliers / products and timelines.

Harefiled

• First line contact for all UK & international customer/distributor accounts for sales & support• Represent the company at trade fairs & seminars • Assess customer requirements & produce quotes to their specifications & complete IT tenders• Assist in the design of IT integrated/interoperable systems according to customer’s specific needs• Provide support to customers during installation & commissioning including on site user training• Deliver pre-sales training for international distributors for Middle East, Far East & Scandinavia & devise presentation packs & training aids • Monitor supplier & distributor prices • Ensured that in house & customer systems were Y2K compliant• Network administrator of Windows 95, 98, NT, SQL server & Small Business Server• Administrator of Exchange Server & an understanding of domain control

Harefield

• Maintain all design software packages & deliver training to staff as required• Preparation of site installation diagrams using AutoCad, AutoSketch & Visio• On site installation of building automation, security & personnel management systems• Testing & commissioning of installed systems, supplying ‘as worked’ drawings to the customer• Provide continuous support to customers dealing with queries via telephone, remote diagnostics or site visits• Design & development of exhibition stands & portable demonstration equipment