Andy Schmidt Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Eagan, Mn

• Analyzed testability of business requirements• Created and executed use cases based on requirements from development team and business users• Reported defects and regression testing results to business owners• Provided production support of consumer website and internal reservation systems• Provided training to entire Information Technology department on all company reservation systems, policies, and procedures• Subject matter expert for the implementation of the new company-wide reservation system; provided training to internal and external users• Program lead for self-service kiosk implementation for entire national network

Mendota Heights, Mn

• Oversaw a team of Customer Care Coordinators and Ufly Rewards Specialists• Improved customer response time from 21 days to less than 5 days• Trained team on Federal Aviation Association and Department of Transportation regulatory policies, procedures, and issues• Managed and researched all escalated customer service issues/conflicts• Assisted passengers with airport and inflight concerns

Mendota Heights, Mn

• Interviewed, hired, and trained over 400 airport-based customer service agents throughout the United States• Coordinated and implemented the opening of over 30 US-based and international airport stations• Developed ground operations training curriculums• Developed ground handling curriculum and training materials for Icelandair Ground Handling (affiliate airline)• Conducted training and certification program for Conflict Resolution Officer program• Revamped Ground Security Coordinator training to align with FAA and DOT requirements• Implemented Passengers with Disability Act Part 382 training program• Maintained ground operations personnel training certifications

Mendota Heights, Mn

• Established protocol for customer written communications• Handled incoming customer service calls• Maintained records for passenger issues• Wrote passenger follow-up correspondence

Minneapolis, Mn

• Managed the day-to-day operations of 1,300 apartment units• Responsible for marketing, advertising and sales for the company resulting in a 1 percent vacancy rate• Met with potential renters to discuss their needs and available options• Managed resident relations for 1,300 apartment units

M.S. In Guidance And Counseling, International Education

Bachelor’S Degree, Marketing Education

Study Abroad, International Business