Passionate to help clients better understand their customers through software in order to create better outcomes for their business and their customers. Working with existing clients and prospects to scope out successful customer engagement projects on a client by client basis. Understanding the business requirements and technical capabilities and communicating our proposition to different stakeholders to ensure we deploy a solution to maximise the value and ROI.I've worked at Upland Software and Rant & Rave for over 8 years and with over 18 years experience of managing customer experiences.My key skills are:Solution DevelopmentSales Enablement Customer Experience ManagementKnowledge ManagementAccount ManagementSpecialties:Customer Insight, Customer Experience, Customer Loyalty, Mobile Marketing, Multi-Channel Feedback, Customer Feedback, SMS Feedback, Customer Experience Management, Customer Service, Customer Retention, SMS Marketing, Customer Communication, SMS, Email, MMS, Customer Advocacy
-
Principal Solutions ConsultantUpland Rightanswers Jan 2023 - Nov 2024United KingdomWorking with clients to find solutions to Knowledge management and customer experience challenges. Using software powered by Gen AI and Insights to drive productivity, reduce costs and improve customer experiences. -
Principal Solutions ConsultantUpland Rant & Rave May 2022 - Nov 2024United KingdomResponsible for pre sales for R&R SaaS solutions. Working alongside Sales and Customer success to identify growth opportunities. Involved in discovery, presentation, running solution scoping workshops and documenting SOW's. Ensuring smooth handover to Professional Services team to configure solutions. -
Solution Consultancy ManagerUpland Rant & Rave Jul 2019 - May 2022Coventry, United KingdomLeading the Upland CXM EMEA solution consulting team to provide our customers with the best customer experience solutions to meet their business objectives.
-
Solutions ConsultantRant & Rave Jan 2017 - Jun 2019Coventry, United KingdomWorking with our New Business Sector Managers, Account Managers and Customer Success Team to provide subject matter expertise on our software platform solutions including our SalesForce App integration to create long term successful customer engagement projects.
-
Pre Sales ConsultantRant & Rave May 2016 - Dec 2016Coventry, United KingdomWorking alongside our New Sales team to provide our prospects with the best solution from the Rant & Rave platform.Listening to and understanding the business requirements and objectives to scope out the software solution to be delivered by our professional services team.
-
Account ManagerRant & Rave May 2012 - Apr 2016Coventry, United KingdomMy key skills are:Customer ExperienceAccount ManagementBusiness DevelopmentI work with my clients to help them create Raving Fans using the Rant & Rave Customer Engagement Platform.
-
Relationship ManagerNatwest Bank Nov 2009 - May 2012Responsibility over my accounts to grow revenue, manage risk and improve customer experience.
-
Portfolio ManagerRoyal Bank Of Scotland Oct 2005 - Oct 2009Day to day running of accounts. Ensuring customer requests are dealt with and expectations met. Supporting the Relationship Manager in his role.
Andy Scott Education Details
-
Business Studies -
Kenilworth School
Frequently Asked Questions about Andy Scott
What is Andy Scott's role at the current company?
Andy Scott's current role is Experienced SaaS problem solving Pre sales professional - Focus on discovering & understanding customer pain points - Builds trust by identifying value add solutions - Strong communicator and presenter.
What schools did Andy Scott attend?
Andy Scott attended Sheffield Hallam University, Kenilworth School.
Not the Andy Scott you were looking for?
-
Andy Scott
Turvey -
Andy Scott
Helping Businesses To Navigate Complex And Ever Changing Markets With Honesty And Integrity.Blackpool -
-
3gsk.com, gsk.com, gsk-uk.com1 +44 20 XXXXXXXXX
-
Andy Scott
London
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial