Andy Shier Email & Phone Number

Bristow, Virginia

I am looking for new opportunities in the field of Information Technology and Managed Services delivery.Provide leadership and strategic direction to 130+ engineers, management and technical leads who deliver world-class results across all critical IT managed service areas.Identifies and manages resources needed for the planning, development, and delivery of specified information and communications systems services (including data, voice, text, audio, and images). Influences executive level customers and project teams through change management initiatives, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages the implementation of processes, tools, and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business achieving business/financial goals and performance targets. Manages all aspects of service delivery into the various contracts and ensure continued focus on the execution of agreed services plans and initiatives. Collaborates with cross-functional partners to align people, processes, and systems with aggressive corporate objectives to deliver superior outcomes within established financial parameters and deadlines. Drives bold business decision-making at the executive level by providing insight into resource capacity planning and utilization forecasting. Reduces operating expenses via targeted, aggressive best-practice integration at all levels of the managed services delivery organization.Empowers team members to achieve their full potential via effective coaching, training, and mentoring.

Manassas, Virginia

Responsible for all aspects of the corporate and production infrastructure, including hardware, software, networks, security, procurement, and equipment lifecycle.Developed, implemented, and managed strategies to protect privacy and security during daily operations and disaster recovery scenarios.Used a system of checks and balances, including third-party audits, to maintain the infrastructure and proactively mitigate potential risks. Prioritized the recovery of processes and associated applications to ensure minimal interruption across every aspect of business and technical operations.Leveraged productive vendor relationships to secure favorable contract terms, streamline purchasing procedures, increase capacity, and reduce costs by up to 50%.Supported business continuity objectives and controlled costs by automating disaster recovery plans, utilizing virtual servers, and launching a remote failover site.Optimized procurement strategy for hardware and software across the enterprise.

Provide leadership in defining, structuring, and managing IT programs/projects that provide business value. Drafted and implemented the corporate security policy, disaster recovery plan, including rules and methods of enforcement.Project manager and technical liaison for the installation of a redundant global MPLS based WAN, including multiple U.S. locations and a location in Bangalore, India, while staying 30% under budget and completing the installation two months ahead of schedule.Implemented company wide IT policies and procedures to ensure compliance with Sarbanes-Oxley regulations (SAS70 Type I).Designed horizontally scalable ASP hosted environment with the ability to grow exponentially while with a low introductory cost and very low incremental costs.Work closely with development and QA departments to solicit and gather their requirements and influence them to adopt enterprise grade solutions eliminating “one-off” hardware solutions.

Responsible for producing quarterly and yearly budgets; successfully and effectively managed cost to be under budget every year.Perform quarterly and yearly reviews for each member of staff and instill bonus and salary adjustments accordingly.Responsible for the technical infrastructure of both customer facing production and internal networks including design, budget, and impemlentation.Project manager and technical lead for successful SAS70 audit compliance review and audit.Successfully coordinated office move to ensure that corporate infrastructure was adequate and operational with zero unscheduled downtime.Created and enforced corporate wide Enterprise Security Policy and Corporate Disaster Recovery plan.Manage Exchange Mail Server.Responsible for the infrastructure growth of TEOCO.Project manager for the VPN implementation.Serving as a charter member of the TEOCO Safety Team ensuring that we are adhering to OSHA standards and safety guidelines.

Administered all Intranet services including email, news, web, and proxy services.Interact with and administer TCP/IP, X.400, SMTP, POP3, x.25, and t.30 protocols.Manage Windows NT, Novell, HP/UX, Solaris, and Linux.Implemented a 70+ node Legato DLT tape backup network.Implemented the HP Openview/ITO systems.Project manager for the IDNX bandwidth management database, tracking all nodes, links, and customer information.Developed several Microsoft Access Databases for use on the company intranet using Cold Fusion.Engineered, installed, and maintained Global One’s proprietary Messaging eXchange for LAN’s x.400 based gateway for use with clients.Maintained the global broadcast FAX system consisting of 150+ nodes located throughout the world.Provided support for international customers regarding all messaging application services.Engineered and deployed a LAN for use by multiple departments; consisting of multiple Novell and Windows servers.