A driven, dedicated, results orientated, hardworking, focused, motivated and successful individual who has worked within the Contact Centre and Out-Sourcing industry for 19 years. With significant experience in a number of Call Centre, Account Management and Telesales Management roles at Senior Operational Management level has provided an excellent platform to assist in the firm understanding of business, client and budgetary objectives , providing the ability to meet / exceed these operationally through implementing unique and innovative Contact Centre, sales and leadership practices.Possessing excellent outbound / inbound operational practice and account management skills at a senior level, supported by excellent communication, facilitation, training, effective man-management and analytical skills.An extensive sales knowledge is possessed at hands on, training and management / leadership levels, across acquisition, retention, win-back and upgrade activity, specifically in relation to the Energy Industry across residential and SME campaigns.