Andy Smart Email & Phone Number

London, England, United Kingdom

Southampton, England, United Kingdom

London, United Kingdom

Responsible for delivery and launch for new & enhanced product and service offering, management of existing product offerings along with providing core know and expertise:• Interface with Portfolio Management, Product Development and operational teams with type approval and delivery of new products and value-added services.• Management and coordination of latest GX VSAT sea trials while working with technical engineering and Service Delivery teams to ensure commercial service introduction into Inmarsat’s Fleet Xpress terminal portfolio.• Providing in-life support for Inmarsat Maritime including documentation, presentations, training and technical advice for bid and tender submissions. • Completed commercial service introduction for Inmarsat’s first LTE service providing full in-life support and point of contact for LTE supplier Tampnet.• Work with Commercial Maritime on central pricing, market adoption, challenges and new pricing requirements

London, United Kingdom

Responsible for Global Governments Maritime GX (Ka-Band) and L-Band Fleet Broadband offering. Responsibilities included the following tasks/activities:• Primary interface to all terminal manufacturers (at a technical and development level) to support Sales teams worldwide.• Drive the creation and dissemination of Government specific ‘products’ including terminal variants and network elements, pricing plans and packages for market needs.• Technical support for system installation & Site surveys being undertaken by partners/sub contractors.

London, United Kingdom

• SME & focal point for Global Government knowledge on Inmarsat’s various L-Band Lease services across I3 & I4 networks

Aberdeen, United Kingdom

Operational single point of contact for escalation of IT service issues along with customer questions/concerns. My responsibilities included the following tasks/activities:• Approval and scheduling client requests for change of operational IT bandwidth by working with Capacity & Operational Management teams using Change management process.• Financial Management of client monthly recurring costs along with reviewing any one off service billing.• Proactive and reactive Problem Management of client operational issues to ensure client SLA’s are met.• Preparation and issue of contract proposals for operational changes, activation and deactivations of client sites.• Coordinating with external IT suppliers and third party contractors.• Continual Service Improvement including daily service meetings along with preparation and presentation of quarterly service quality reviews at customer offices.

Aberdeen, United Kingdom

Provided Bids & Proposals, technical design solutions, link budgets using LST5, CLBT and pricing for the worldwide sales teams of Global Connectivity Services Schlumberger and then Harris CapRock post Merge in April 2011Products included:Spacetrack & Seatel Stabilised systems.All makes of fixed antenna along with Codan, Terrasat, Anacom, iDirect & Comtech RF and IF products.

Installed & Commissioned VSAT in both a fixed and Seatel Stabilised Platform for major offshore and onshore companies. As a Field Technician responsible for:Site Surveys of various onshore/offshore sites for voice, video and internet over satellite.Training of 3rd party and customer technicians to install CapRock equipment.Installation and commissioning of the following products:CapRock iDirect Sea Access Systems.Seatel 9797, 6006, 4006 stabilised systems.Installation of Cisco Routers, Switches, Comtech modems and various RF systems.

Contracted to Standard Life for 24/7 on-site first line Technical Support to Standard Life's Cisco IP Telephony System and IT networks.Monitoring System Management using Cisco Works, Cisco Call Manager.Responsible for setup of call diverts/voicemail using IPCC.Logging problems in Solve, monitoring SOLVE for calls through Standard Life's support desk.Logging and tracking faults with relevant 3rd party support (C%W, Cisco, etc)

Alton, Hampshire

Worked with VSAT and VoIP equipment worldwide.Installed over 25 remote VSAT terminals worldwide for the Danish Foreign Ministry as part of Worldcom's DFM Contract.Attended Nuera F200 and ORCA training courses in San Diego.

1984 - 1986 - Army Apprentices College, Harrogate1986 - 1989 - 3 Armoured Division HQ & Signal Regiment.1989 - 1992 - 210 (24 Airmob Bde) Sig Sqn1992 - 1997 - 14 Sig Regt (EW) Celle, Osnabruck, Brawdy1997 - 1999 - 30 Sig Regt (Satcom) Bramcote, West Midlands

Bachelor Of Technology (Btech) - Data Communications, Satellite Communications, Mobile Networks, Network Protocols, Computer Systems

City & Guilds Telecommunications Operator, Telecommunications Engineering

Education record