Andy Smith Email & Phone Number

United Kingdom

United Kingdom

London Area, United Kingdom

In this role, I focus on building the leadership capabilities at RNIB to support our ambitious 10-year strategy. I develop leaders to be self-aware, foster strong team dynamics, and set a positive cultural example, all of which contribute to better colleague engagement, people outcomes, and overall business performance.Key responsibilities include creating and evolving a comprehensive learning framework, delivering leadership and behavioral development programs, and collaborating with various teams to ensure a unified approach. I lead the use of coaching, mentoring, and diagnostic tools, manage learning investments, and oversee the RNIB Apprenticeship program, all while ensuring our learning interventions align with strategic goals and drive measurable impact.

London Area, United Kingdom

Responsible for crafting and executing a comprehensive Learning and Talent offering.Focusing on fostering high performance, unlocking potential, and retaining key talent.Overseeing the design and procurement of learning initiatives.Aligning programs with RNIB.

London, United Kingdom

Devise and lead OD&L projects with organisation-wide impact.Manage day-to-day operational aspects of the OD&L team.Work collaboratively with key stakeholders.Lead on digital learning solutions.Lead an accessibility working group.Lead on organisational compliance (98.6% compliant across 13 courses and policies).Manage and deliver the RNIB Apprenticeship Scheme.Lead onboarding process and cross-charity mentoring scheme.Provide internal tailored training solutions.Mental Health First Aid instructor.Work with training providers for quality assurance.

London, United Kingdom

Responsible for organisational leadership and management development interventions.Provide internal tailored training solutions Lead on mentoring scheme across eight charities Lead on mental health first aid provisionsManage a team to deliver RNIB’s core offering of courses and apprenticeship scheme Deliver commercial learning solutions Work closely with training providers to ensure quality of externally sourced organisational interventions

London, United Kingdom

Evaluate, develop and contribute to the design of the RNIB’s commercial portfolio of accessibility training packages in the areas of understanding sight loss, disability awareness and social inclusionProvide tailored training solutions Deliver training programs to clients across multiple public and private sector verticalsResponsible for training and development of client-facing RNIB staffGenerate sales leads and follow up on training enquiriesSet up the training strategy for RNIBPromote and market of our training portfolio.Training delivery throughout the UK High level of client contact from first point of contact, through to delivery and post course evaluation

London, United Kingdom

● Delivered induction training for all new starters across the company● Trained and developed various Continuous Personal Development courses to meet the needs of the business● Management Training● Trained, assessed and provided feedback for City and Guilds diplomas in 'The Award in Education and Training’ & ‘Principles and Practise of Assessment in the Life Long Learning Sector’ (TAQA)● Trained and assessed staff on ‘The Award in ‘Employer Services Sector’● Provided direct 1-2-1 coaching solutions to line managers● Identified the training needs of staff through personal development reviews● Responsible for updating e-learning systems, ensuring that staff development remained current

London, United Kingdom

● Delivered tailored in-house specific training programmers across 31 UK offices● Qualified to train over 25 courses which included employability, sector and mindset training● Ensured a 100% utilisation rate by liaising with branches and booking courses● Conducted assessment centres for employer-specific training courses● Provided detailed delegate feedback to colleagues● Promoted and maintained excellent relations with employers, partners, clients and colleagues, and actively marketed courses throughout the company● Supported with development of new course material ● Maintained all administration and computerised records on the delivery of all training courses● Consistently exceeded monthly training and job conversion targets● Conducted national role out of new courses which included ‘train the trainer’

London, United Kingdom

● Produced and delivered an initial induction training programme for all new staff, including DPA, FOI and Health and Safety.● Delivered SAP and Conflict Management training to existing staff.● Organised and ran team building away days for employees.● Conducted delegate assessments and testing.

London, United Kingdom

● Set up a training department for inbound Sony technical support staff.● Responsible for all technical support, customer service and systems training for Sony UK.● Conducted TNA's and developed an on-going training package for employees. ● Designed, developed and implemented new training material.● Provided feedback to managers on new hire performance.● High level of client contact.● Delivered induction courses for new staff. ● Delivered Pan European training courses across 16 countries.● Delivered specialist training on inbound technical support for Philips, including consumer electronics, domestic appliances and consumer communications.● Maintained a performance log including Skills, Knowledge, Attitude, test scores and training reports.● Ensured documentation and all procedures were ISO 9002 compliant.● Assisted in setting up a contact centre training department in Barcelona - Trained 130 new employees in technical support and soft skills over a 3 month period. Ensured all staff were trained for simultaneous go live date across 8 countries.● Responsible for coaching evaluating and providing verbal and written feedback to employees, relating to soft skills and technical knowledge.

Accredited Trainer

Award In First Aid At Work (Qcf), Level 3

Taqa City & Guilds ‘Certificate In Assessing Vocational Achievement, Lelvel 3

Ptlls - ‘Preparing To Teach In The Lifelong Learning Sector, Level 3

Cieh Supervising Food Safety In Catering, Level 3

City And Guilds 6923 In Photography, Merit

Ba (Hons) Film, 2Nd Class

National Diploma In Business And Finance, Merit