Andy Solem Email and Phone Number

Helped premier brands have better conversations with their customers.• Delivered $700,000 in sales in first year (9 months).• Managed 13 accounts with over $4.6 million in annual contract value.

Responsible for the training, communication and change management planning and execution on all new client engagements. Additional responsibilities include ongoing training for subscription clients and resident in house expert on the Mattersight personality model.• Designed, developed and implemented a 23-module computer-based training program using Adobe Captivate. Offering enabled clients an online option for training, cutting learning time 50%.• Managed the successful deployment of 7 new enterprise clients in one year, 2X more than any prior year.• Fostered a client trainer community, delivering quarterly roundtables, discussing best practices, new features, and eliciting feedback.• Successfully led all change management efforts for 4 subscription clients that drove more than $25 million in business value. One client realized a 17% increase in sales in 2 years and another 11% increase in collections in the first year. • Managed two Fortune 50 clients.• Created a deployment support methodology, which is the accepted adoption strategy for all new clients. Cut adoption time 50% while driving consistency across clients. • Formalized and documented the Training, Communication and Adoption methodology for all new client deployments.

Solem Consulting was a sole proprietorship consulting firm. The business focus was on professional skill building and Human Resource process development. Clients ranged from Fortune 50 to mid-sized privately held companies in various industries including professional services, insurance, real estate, high technology and manufacturing. Responsible for all business activities including sales, fostering customer relationships, developing learning materials, designing organizational processes and delivering training.• Designed, developed and facilitated new manager training programs for a leading property casualty company and a retail manufacturing company.• Facilitated multiple communication and leadership off-site training programs.• Created online training materials using Captivate.• Developed the exit process for a publicly traded technology services company.

Responsible for all employee development activities including performance management, training, leadership development, coaching, 360̊ feedback, talent review, articulation of the culture, and defining of core values.• Developed a competency and core values model and aligned it with the company’s employee development processes and priorities, including 360̊ feedback, talent review, selection, performance management, and training.• Designed talent management and succession planning processes to enable creation of individual development plans for the ‘Top 50’ management team in the organization.• Created OJT e-learning materials for manufacturing assemblers, eliminating the need for live trainers and creating efficiencies during the peak demand cycle.• Delivered an employee engagement survey and managed resulting 25 functional action plans for implementing change in three focus areas.• Developed the first Human Resource intranet.

Was responsible for all Human Resource activities, which included the acquisition of Luminant Corporation, subsequent downsizing event and frequent interaction with the Lante Board of Directors. Responsible for all development activities including performance management, training design, leadership development, employee communication, process improvement, culture and values. • Led all employee related integration activities during acquisition of a 185-employee competitor. • Successfully managed a 20% workforce reduction across 5 cities. • Interacted with the Board of Directors on employee related activities. • Managed a $500,000 training budget.• Created and implemented a succession plan, promotion strategy, process and procedure. • Designed a performance review process with competency and objectives-based outcomes. Role also included classroom delivery and team facilitation.