Deliver strategic vision across all technical areas of the department. Manage all technical aspects of playout, transmission, signal distribution, both linear and non-linear, and affiliate reception including satellite, fibre, IP and edge delivery. Management of the in-house team of broadcast engineers.

• Member of Senior Management Team • Accountable for service delivery and the achievement of SLA obligations • Accountable for operational budgets and operational cost saving targets• Accountable for accurate internal & external performance measurement and client SLA reporting• Build and maintain strong relationships with clients & suppliers• Lead operational client meetings and ensure a timely communication of service affecting issues• Accountable for developing a service delivery focused culture and a ‘can do’ attitude within the operations team• Ensure the effective design, implementation and maintenance of business processes, standard operating procedures and operational systems

• Responsible for the Operations at Chalfont and Bedford Teleports• Responsible for 1st line support• Lead root cause analysis for all service affecting outages• Drive a continuous improvement plan• Approval for all change management affecting operational systems• Budget owner for operations• Hold responsibility for compliance with ISO9001• Lead and manage major incidents• Lead Health & Safety investigations• Ownership of service management system• Ownership of site power, air conditioning and fire suppression systemsAchievements• Achieved a reduction in service outages through driving an improvement programme for telemetry, monitoring and service design• Redesigned and led a programme to improve the service management database to allow improved reporting to customers and tracking of all non-service affecting events• Introduced a transformational change to the operational teams which improved customer focus and system training• Introduced a cultural change to fault investigation with the introduction of root cause analysis• Influenced a business unit wide change in the workflow and management of change control practices allowing the business to maintain a better control of work across the satellite division• Built and maintained strong relationships with external customers• Drove down operational costs by influencing a change in capturing data for overtime which allowed the business to better understand where appropriate effort was needed.• Managed departmental leaders, and developed staff from service desk through to 2nd line support and into leadership roles• Delivered cost savings through service migration and departmental closures including staff redeployment and redundancies• Successfully managed a number of major incidents from service recovery, providing reports both internally and externally and influencing improvements through lessons learnt and best practice

Summary• Developing the project plan• Managing the project stakeholders• Managing communication• Managing the project risk• Managing the project budget• Managing the project conflicts• Delivery into Operations• Act up to provide cover for the Programme Manager and Head of ProjectsAchievements• Successful delivery of more than 40 projects each with a budget below £100,000 with an 85% success rate of achieving the delivery on time and in budget.• Successful delivery ahead of time and under budget of two projects each with a budget in excess of £1,000,000• Programme managed an entire build of a Playout and ingest centre to accommodate live programming and TUPE of staff from Setanta Sports to Arqiva for Playout and distribution of ESPN.• Provided influence on introduction of best practice for common project management delivery including standardised documentation

Summary• Responsible for all aspects of Playout, MCR and Studio operations at the central London facility• Responsible for 1st and 2nd line support• Responsible for site ownership and Health & Safety• Responsible for tenancy management• Control of the site budgetAchievements• Successfully managed the integration of Cable & Satellite Transmissions into Inmedia following Inmedia’s acquisition• Introduced new working practices and new support systems to 30+ staff in order to align into Inmedia’s business• Invested time in building strong relationships with 3rd party suppliers• Delivered strategic infrastructure projects for power and air conditioning• Operated more than 40 Playout services with five nines availability month on month• Dramatically increased Health & Safety regime within the site, making my department the benchmark for others

Summary• Responsible for 1st line support• Operate multi-camera studio• Operate linear and non linear edit suites• Offer input to systems designs• Main point of contact for customersAchievements• Delivered a consolidated Playout system through transformation encompassing five separate tape-based manually controlled Playout systems into an automated server-based environment reducing staff and system costs by more than £150,000 annually.• Worked with suppliers to reduce costs including a saving of more than £25,000 per year from BT with the introduction of Switch 96• Instrumental in designing solutions to accommodate a rapid growth of Playout from one service to more than 40 services.• Lead the team in response to around-the-clock occasional bookings for tape Playout and studio links following the death of Diana to multiple news bureaus in central London • Built a solid relationship with the customers