Andy Sun Email & Phone Number

中国 广东省 深圳

Responsibility: ~Quality strategy/target creation, alignment, planning and deployment.~Build up the quality COE/SSC/BP team to enhance quality system and improve product quality.~End to End quality management for various business models(OEM/ODM/JDM) including product quality planning, production quality control and after-sales quality improvement.~ New product introduction and quality risk control including product compliance, design risk, product verification and validation, parts qualification, manufacturing availability and quality levels. And develop and maintain the mechanism of Product Quality Launch for marketing and supply chain strategy development.~ Supplier quality management including supplier strategy development, supplier selection, general quality contract and product quality agreement, quality system and process audit, part approval, manufacturing process control, performance monitoring and improvement.~Customer satisfaction (reviews and ratings) improvement and CoPQ (returns and refunds) reduction by collecting VOC and classifying the problems of product design, manufacturing control, logistics and user experience, transferring to CTQs and running improvement projects through DMAIC approaches.~Quality Information System planning, development and maintenance which cover the entire value chain including new product validation, part approval, supplier certification, product inspection, VOC collection and statistics analysis.~Build up after-sales quality service team in USA and EU and develop related way of working to take fast, professional and effective solutions to customers.Key Achievements: 1) built up quality management system from zero successfully and got certification.2) built up quality information system (E2E process) successfully.3) Improved the rating of customer review significantly and got hundreds of million yuan saving;3) built up after-sales quality service team and mechanism in USA and EU successfully from zero;

深圳市, 广东

Responsibility: ~Quality strategy/target creation, alignment, planning and deployment.~Build up the quality team, create the way of working and optimize the quality system/ process.~Product life cycle quality management, continuously improve the ratings of customer satisfaction by optimizing product design and improving manufacture quality.~Maintain the gate review mechanism of NPDP and create the quality assurance plan with DFSS approaches including VOC, QFD, D/PFMEA, DOE, E/D/PVT, HAS, ORT... ~ODM/OEM Supplier quality management including new supplier qualification, on-site inspection, physical BOM check, mfg process control, quality performance monitoring, change management, problem fast solving, supplier relationship management, and also drive continuous improvement with DMAIC approaches.~Product quality risk management in full product life cycle from concept to end of life and make it transparent for marketing strategy making and supply chain resolution.~Lead the Engineering Changes initiated by internal partners or outside manufactures evaluation, approval and implementation.~Lead the project LV-H132 with Ameba model to achieve the business objectives.~Lead the in-house manufacturing capability build up from zero including SMT and final assembly.Key Achievements: 1)The rating of customer review improved significantly; 2) several ODM projects successfully launched; 3) new verification plan developed by combining the user experience simulation; 4) team built up from zero; 5) quality database developed.

中国 广东 深圳

~Company vision/mission/strategies/operation targets deployment at CMs in China.~Operational performance management in daily/weekly/monthly basis. Facilitate the communication, NPI and problem fast solving between internal partners and ODM/OEM manufactures.~Lead the process validation during NPI and continuous improvement in sustaining to ensure the quality, process capability, productivity, capacity and manufacture cost meet set targets.~Lead type C projects transfer and ensure the quality, capacity and timeline meet project target and readiness of production facilitates, tooling and material. ~Build Supplier Excellence (SE) strategy and lead the implementation& transformation with Lean six sigma approaches at ODM/OEM manufactures to achieve the targets of Quality (LAR/FPY/OBA/ Complaint/ Field returns), Delivery (CLIP/OLIP/LT/material shortage/OB) and Cost (MVA/CoNQ).Key Achievements: 1)successfully launched many type C projects; 2) FAP mechanism set up; 3) operational performances improved significantly (Customer complaints reduced from 0.3% to 0.15%, MVA 25% reduction, Leadtime from 35 to 21days…);4) supplier excellence program; 5) millions of dollars saving; 6)regional BIC/PEC awards; 7) best team awards.

Shenzhen, Guangdong, China

- Quality policy/agreement and target deployment to contract manufactures (CMs).- CMs daily/weekly/monthly quality performance(LAR,FPY,OBA,Complaint,Field returns) monitoring and improving.- Customer complaint handling, drive CAPA, track the verifications and implementation.- Quality problem solving including incidents, field returns, reliability and 2nd tier material issues.- Ensure the effectiveness and efficiency of quality management system(QMS) maintaining at suppliers with daily Gemba Walk, lesson learning from nonconformities, cross functional audit/self assessment, QPA/QSA/VDA assessment. - Lead CMs process/product validation, support NPI APQP completion, deliver PPAP approval, monitor tooling/fixtures or processes.- Six sigma/CIP competences development and improvement project running at CMs.- VDA, line audit, Change management, Monthly GSRS…

中国 广东 深圳

~ Customer quality complaint handling, provide customer effective and timely solutions. Drive supplier SCAR/8D and follow-up verifications and implementation.~ Maintain strong relationships with suppliers assigned. Facilitate the communication between HQ in Germany and Asia suppliers.~ Conduct suppliers and sub-ties assessment and audit with VDA approach.~ Lead continuous improvement program (CIP) between HQ and suppliers assigned, ensuring all improvement actions are tracked to closure.~ Lead process/product validation, deliver PPAP approval, monitor changes at supplier sites.~ Co-work with PM for new product/process qualification and ensure material and DFx issues addressed.Achievements: 1) customer complaints reduced; 2) zero quality incidents; 3) communication channel creation; 4) several suppliers/production sites / tier2 suppliers qualified

Shenzhen

Supplier Quality Supervisor, CNSBG, 2007-2010~ Lead SQE team efforts towards implementing SQM strategies and achieving quality targets.~ Drive supplier SCAR/8D for material incoming/line rejects, OBA, RMA, field returns, coordinate /escalate top quality issues to customer commodity team for resolution.~ Lead SDRT&JQIP program with key suppliers, monitor supplier process quality performance through on-line DPPM tracking system, drive supplier CIP and provide 6Sigma and QE supports.~ Lead new supplier qualification and perform on-site audit with QPA&QSA.RoHS Project Leader, Central SQRM, 2006~2007~ Lead the 3rd testing parties assessment and qualification as Foxconn’s Green Partner.~ Lead testing equipment assessment and introduction for all BGs and establish related testing mechanism.~ Drive suppliers and support all internal BGs to implement RoHS system and perform auditing.Component Engineer, NSD-Ambit, 2004~2006~ Lead the component selection, testing and qualification in NPI and drive supplier SCAR/8D in sustaining for all component quality issues including incoming issue, line rejects, RMA and field returns.~ Lead component level failure analysis including electrical testing, solderability, de-cap, CT scan, EDX, SEM, FTIR, cross-section, and support board/system level failure analysis including solderability check, test log analysis, circuit diagram analysis, system debug, swap test…~ Maintain AVL/PSL/RSL and support sourcing team to develop and qualify new suppliers and 2nd sources.Achievements: 1) SQE team building; 2) on-line SCAR and DPPM tracking system; 3) “Triple Win” quality improving model; 4) Cisco “Fastrack” project awards; 5) Foxconn RoHS project awards;

中国 广东 惠州

-Drive process quality improving activities continuously and maintain the DRT mechanism. -Coordinate regular internal audit and follow up corrective actions and effectiveness verification. -Perform PCB failure analysis including cosmetic appearance and functional performance.-Drive production solutions and provide the CAR/8D to customer.-Assist SCM to assess and qualify sub-contractors.

Master Of Engineering Management, Industrial Engineering

Bachelor'S Degree, Material Science And Technology

Bachelor'S Degree, Business Management