Andy Szec Email & Phone Number

London Gatwick, England, United Kingdom

As Service Delivery Manager I oversee the organisation of planned maintenance, reactive functions and installation activities within the FM Team, ensuring they are are dealt with effectively and efficiently to meet customer demands.I develop and nurture customer relationships, manage service partner relations, and mobilise service contracts. I also ensure all work is subject to thorough technical scrutiny, monitor Key Performance Indicators, collaborating across the FM Team to identify and implement opportunities for continual improvement, to streamline and enhance service delivery.

Horsham & Gatwick

As FM Service Desk Supervisor I ensured the Service Desk planned maintenance, reactive functions and associated tasks were dealt with effectively, and efficiently to meet customer demands.I oversaw the day-to-day operations of the Service Desk, direct Service Desk staff, managed customer and service partner relations, and performed related duties as assigned.I also developed the Service Desk operational support function and processes to ensure they were effectively aligned and compliant, and improved productivity and service to customers, and provided integrated support to the FM department operations team.

Horsham

Responsibilities included:- Scheduling planned maintenance with suppliers and customers, ensuring reports are received, reviewed and any follow-on works are allocated to the relevant person, or actioned where possible. - First point of contact for engineers, customers and service partners for all Service Desk related queries. - Preparation of engineer job sheets for planned works. - Ensuring the engineers’ resource planner is accurate, up-to-date, and correct information is continuously maintained. - Ensuring correct documentation is issued to customers prior to PPM and reactive works at site. - Issue customers with Service Clearance Reports. - Request quotes from suppliers and convert to Keysource quotes. - Ensuring effective utilisation and efficiency of engineers.

Crawley

Tulip were a build to order PC manufacturer and IT solutions provider.My duties involved working within a team providing technical information, evaluation and appraisal of Tulip products, first line support and problem solving through fault reproduction, sole management and coordination of on site warranty calls and activities including fault determination, allocation of parts and telephone support to engineers.

London, United Kingdom

Computeraid provide IT solutions and services including hardware maintenance and systems support.Ownership of the service delivery to the customer required first line problem solving of call related issues, daily scheduling of fault calls to engineers with the correct skill level along with appropriate parts, monitoring the progress of calls and escalating problems in order to achieve resolution in accordance with contractual requirements.

Royal & Sun Alliance Southwater Horsham

IBM were contracted to provide a centralised help desk to cover the Royal & Sun Alliance network.Responsibilities included logging and first line problem determination of PC and printer fault calls, ensuring they were resolved within the specified contracted period, progressing warranty repair claims with suppliers and manufacturers and analysing fault call history data for the production of management reports.

Horsham

Caradon Trend are manufacturers and suppliers of advanced building controls.Duties were the consolidation of products for shipment targets, ordering non-Caradon Trend products, stock control, progress chasing, producing performance charts and supervision of the despatch team.

Horsham

Alfred Lamb markets well known brands of spirits and are part of the Allied Lyons group.Responsibility for production planning required extensive usage of Lotus 123 spread sheets. I used the experience gained here to train new staff when the department relocated to Scotland.

Horsham

As well as the day to day tasks of presenting and selling brewery products and wines to the public, I was engaged in organising wine tasting events and performing telesales duties which contributed significantly to the overall increase of the shops output and profit.

Education record

'O' Levels: History, Political Studies, Geography, Biology, Religious Studies. 'A' Levels: History, Art with Art History.

Education record

'O' Levels: English Literature, Art.