Provide customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.Achieved an average above 9/10 voice of customer review rating from survey sent to customers after each service.

Identifying specific funeral service needs with sensitivity to client grief as well as personal beliefs, traditions, rituals and special requests.Maintain up to date knowledge of products and services and present this to satisfy funeral needs. Successfully complete the funeral arrangement form to company standards to establish contract with the client.Explain costs and payment terms clearly.Carry out required procedures for handling payments including receipting, EFTPOS transactions and banking.Liaise with service providers, such as clergy, florist, newspapers and others.Develop and communicate the funeral plan to the client and Funeral Conductor.Participate in operational tasks such as viewings, driving vehicles etc. Ad hoc projects.

Pre-opening TeamCoordinating with owners on hotel asset and operational purchases.Negotiating on best prices from hotel suppliers.Designing front office desk and planning of back office layout and requirements to maximise operational efficiency. Advertising, interviewing potential candidates, and training hired staff. Setting up and inserting content on Online Travel Agents, Hotel’s website & Social Media.Implementing revenue management strategies to maximise hotel’s sales.Investigate on hotel issues through reviews or complaints and resolve them at the soonest possible time.Proficient in using Hotel’s Property Management System (PMS).Delegating MOD responsibilities to Department Heads.Ensuring hotel’s expenses are kept to the minimum and suppliers are paid on time.Ensuring hotel defects are attended to in a timely manner.Conduct daily morning briefings & initiate monthly staff gatherings.Preparing monthly report for owners.

Pre-opening Team.Manage the entire hotel operations including but not limited to: Front Office, Housekeeping, Maintenance & Security, Sales & Marketing, HR & Accounts Department.Lead in HR, Finance, Marketing (Branding) & Engineering committee meetings.Formulate & Execute sales & marketing strategies to increase room revenue.Follow up on hotel defects ensuring they are attended to at the shortest possible time.Resolving guests complaints to achieve a satisfactory outcome.Back up Hard disk contents and Opera server data on a weekly basis. Design Hotel's A5 size advertisement with Adobe Illustrator.Proficient in Opera System: Reservation, Configurations, Check-in, & Check-out. Monitoring CCTV to spot check on staff and take appropriate action.Investigate on Staff misconduct and staff conflicts and resolve them to achieve harmony in the workplace.Interview and train new Department Heads.Learn from new and existing Department Heads and staff.Assisting in setting goals and objectives of staff as a measure to achieve their quarterly bonus.Daily room rate checks and random reservation checks to ensure staff works in accordance to guidelines and systems that are set.Ensure MOD function is implemented by all executives and supervisors to ensure hotel is always ready to meet guests' expectations. Appraising staff for their confirmation and promotion. Taking minutes for Owner's monthly meeting.Compiling monthly periodic reports from all departments and submit them together with the Hotel Manager's report to the Management Group & Hotel Owner. Monthly presentation of hotel's performance to the managers and accountants of other hotels under our hotel management group.Follow up on hotel license application, MAH application & Tourism Malaysia registration.Assist in setting up in-house hotel's online reservation page. Weekly Occupancy & ARR reporting to the hotel owners.Conduct strategic planning departmental meeting.Conduct daily morning briefings.

Write & Publish featured news and articles for Business Owners and Hotels.Promote ongoing business related trade shows, exhibitions and events.Develop Blue Ocean Websites to reach out to businesses in different industries.Cold Calling, Meeting Clients, Present Online Advertising Services, Follow up, Closing.Work with web developer to communicate website requirements and features.Test website features that have been built by web developer.Develop, plan and execute marketing strategies to provide potential clients with new and innovative ways of promoting their own businesses online.Attend and participate in business related networking events, seminars and exhibitions (Eg. SME Expo) to create brand awareness.Research payment gateway options and have them integrated to the website.Research using Google AdWords and Google AdSense.Conduct Website Development and SEO Training.Create and monitor website traffic using AWStats.

Sourcing for Global Management Trainees in Finance, HR, Marketing, Operations, CORAL, and the IT department from Jobstreet. Participate in campus recruitment activities.Conduct phone interviews for candidates.Educate applicants on the whole Global Management Trainee program. Act as a facilitator in conducting assessments. Arrange for interviews with line managers, HR interface and candidates.Arrange for internal and external assessors to attend assessment centres.Manage recruitment updates, recruitment reports and statistics. Manage internship applicants and the entire employee referral program. Liaise with recruitment agencies in meeting the company's recruitment needs.