The focus is on the post-sales customer experience and building a strong relationship between World Travel, Inc. and each client. I respond to client needs is through coordination with multiple World Travel teams. Through consultative conversations we identify business expansion opportunities. Consistent, timely management reports are key to a productive relationship. The consultation on opportunities and introduction of relevant service offerings drive savings and result in optimal travel experiences for World Travel Inc. clients.

• Negotiated and monitored agreements with airline joint ventures, TMCs, and technology vendors• Maintained duty of care for 8,000 travelers around the globe• Managed global spend of $46 M for air ticket, hotel, and car rental with total T&E spend of over $100 M• Led major RFP process with the three airline alliances to gain a 33% improvement in system effective discount • Implemented global TMC (BCD Travel) in 37 countries since June 2011: represented 95% of travel spend• Obtained in-depth knowledge of international cultures and the challenges to global travel management through travel to Israel, India, China, Brazil, Europe and Africa • Developed preferred relationships with over 400 hotel properties in over 50 countries each year • Created and consistently delivered monthly charts and detail data tables to CFOs and budget owners to identify potential savings for 14 business units• Developed and promoted agreement to capture rebates for restaurant spend• Pushed economical, efficient car types and select-service hotel properties to deliver significant cost savings both year over year and when compared to industry spend benchmarks

• Promoted, proposed and finalized agreements for training, coaching, and consulting services.• Assisted in multi-week training sessions that taught skills to increase innovation and creativity, and meeting effectiveness for business and civic leaders

• Sold information management and reservation management tools to travel management companies and to corporate travel departments.• Developed presentations, business scenarios, webinars to clarify value of decision support tools.

• Compiled monthly reports for Rolls Royce USA business units, and UK headquarters.• Maintained and supported Service Level Agreement for operational metrics, supplier contract issues, and transaction cost measurement. • Worked with Human Resources personnel to refresh traveler profiles and update data efficiently.

• Instituted strategic planning presentations for set of major customers leading to joint collaborative initiatives; facilitated discussions that helped key agency leaders realize the value of focused goals. Increased customer retention, growth in total sales, and new acquisition opportunities resulted. • Sales and promotional responsibility for Ohio, Michigan, Indiana and Missouri. Re-built relationships that had become dormant throughout the four-state territory.

• Positioned and promoted Teradata horizontal solutions for the travel industry• Used airline and travel background to develop scenarios to demonstrate the value of PNR decode• Participated in infrastructure marketing activities including industry analyst briefings, customer presentations, demonstrations at industry and Teradata forums and conferences in Europe and in the USA

• • Managed 25% cost reductions for airline travel. Implemented management reporting for Business Units using the COGNOS business intelligence tool on CWT’s ACT One Program (Impromptu)• Analyzed, negotiated airline discount contracts, developed compliance strategies and supplied monthly reporting. Corporate discounts were applied to 90% of airfares

• Annual sales responsibilities grew from $16M to excess of $100 M (625% increase)• Managed six ticket sales agents in three ticket offices ,two sales account managers, and an administrator• Gained responsibility for the management of the Toledo and Cincinnati sales territories which included western third of Ohio, Northern Kentucky and Northeastern Indiana for both corporate and travel agency customers• Created and implemented the first discount agreements for corporations in the USAirways system • Maintained positive market share gap after major loss of nonstop hub service. (the USAirways Dayton Hub)• Collaborated with largest client, the SATO office at Wright Patterson AFB, and was advisor to USAirways Government Military office on GSA bids• Negotiated creative partnership programs with arts groups, congressional office, universities, charity organizations, chambers of commerce• Utilized the talents of Dayton Reservation Center and City Ticket office agents to create additional sales

• Inside Sales Representative in Pittsburgh, PA, assisted agencies with variety of booking problems.• Senior Sales Representative in Dayton Territory, re-contracted Apollo accounts in territory, sold $7M per year in destination markets to major incentive house.

Sold office automation products in Chicago, Illinois amd in Pittsburgh, Pennsylvania