Andy Wall Email & Phone Number

England, United Kingdom

Southport, England, United Kingdom

As a Station Manager at Merseyrail, my duties are mainly focused around ensuring the smooth operation of the train services, managing a team of station Assistants and Station Retailers and maintaining a positive customer experience. responsibilities are as follows:1) Operational management2) People Management3) Customer Service 4) Budget Management 5) Security and Compliance6) Community & Stakeholder engagement7) Collaboratively working with local business 8)… Show more As a Station Manager at Merseyrail, my duties are mainly focused around ensuring the smooth operation of the train services, managing a team of station Assistants and Station Retailers and maintaining a positive customer experience. responsibilities are as follows:1) Operational management2) People Management3) Customer Service 4) Budget Management 5) Security and Compliance6) Community & Stakeholder engagement7) Collaboratively working with local business 8) Event Management Show less

Merseyside, England, United Kingdom

Understanding how to support, deliver and evidence the delivery of KPI’s and targets. Responsible for safety and instilling customer confidence. Undertake concise accident investigations and competently complete necessary paperwork. Build relationships and work with stakeholder both internally and external. Ensure all networks stations are maintained to the highest standards, as well as manage key areas of the companies concessionary agreements. Be a visible presence and… Show more Understanding how to support, deliver and evidence the delivery of KPI’s and targets. Responsible for safety and instilling customer confidence. Undertake concise accident investigations and competently complete necessary paperwork. Build relationships and work with stakeholder both internally and external. Ensure all networks stations are maintained to the highest standards, as well as manage key areas of the companies concessionary agreements. Be a visible presence and Support staff when required. Show less

Liverpool, United Kingdom

Building and compiling rosters for around 180 staff. I roster station staff across all wirral and underground stations, ensuring I comply to The national rostering principles and fire regulations for underground stations. Using Microsoft excel and word to record data such as absence and any changes within the daily rostering. Using KRONOS to input rosters to ensure pay bills pay staff correctly. Working with all departments within the business to arrange interviews, disciplinary… Show more Building and compiling rosters for around 180 staff. I roster station staff across all wirral and underground stations, ensuring I comply to The national rostering principles and fire regulations for underground stations. Using Microsoft excel and word to record data such as absence and any changes within the daily rostering. Using KRONOS to input rosters to ensure pay bills pay staff correctly. Working with all departments within the business to arrange interviews, disciplinary meeting and any other time needed to be covered. Managing overtime budgets and KPI’s to meet concessional agreements with Merseytravel and other stakeholders. Show less

General Purpose Relief

Currently work across all stations on the Merseyrail network, covering the duties fulfilled by station staff at the location. Opening and closing stations, ticket and local area information. Ensuring high standards of health and safety are upheld. Dealing & accounting for large amounts of cash and valuable stock. Building relationships.

Merseyside

customer service role, ticket checking, dealling with service disruption, ticket selling, issuing penalty fares and using Police and criminal evidence act to investigate suspected travel fraud.

Liverpool City Centre

Working as part of a team to ensure the safe running of Merseyrail’s underground stations. Opening and closing stations. Assisting customers when required. Information about local areas. Enforced travel safe. Working with shareholders and contractors.

Merseyrail Network

Liscard

Customer service and food hygiene. Cash handling. Stock ordering and delivery taking. Learning and relaying new training procedure