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@calmac.co.uk
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3 phones found area 360 and 800
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Andy Ward is listed as Project Manager & Former Head of Ticketing, Customer Services and Operations, Professional Sports at CalMac Ferries Limited, a company with 443 employees, based in Largs, Scotland, United Kingdom. AeroLeads shows a work email signal at calmac.co.uk, phone signal with area code 360, 800, and a matched LinkedIn profile for Andy Ward.
Andy Ward previously worked as Project Manager at Calmac Ferries Limited and Freelance Ticketing, Customer Services and Operations Consultant at Andy Ward. Andy Ward studied at Derby School.
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AeroLeads found 1 current-domain work email signal for Andy Ward. Compare company email patterns before reaching out.
Prince2 qualified Project Manager, with over 30 years managerial experience in the travel and sports industries, specialising in Booking, Ticketing and Customer Services.Successful delivery of several projects including system developments and implementations.Project managed numerous system installations including CRM, ticketing and reservations systems; online, back and front office.Developed Customer Service systems and strategies.Smartcard system integration and multiple smartcard replacement programmes.Worked with system suppliers to develop system enhancements for; Online tickets sales, Direct Debit solutions, automated payment schemes and loyalty programmes.Specialties: Ticketing Management, Operations, Administration and Event Access.Ticket administration for multiple season ticket campaigns, FA Cup semi final and Final in the national Stadium, Scottish League Cup Semi Final and Finals in the national stadium, UEFA Cup, Europa League and Champions League campaigns.Includes 13 football seasons in the Scottish Premiership, the English Premier and the English Championship Leagues.Developed Fan focussed sales and service centres.Responsible for millions of pounds of ticket revenue.Planned and prepared ticket and membership marketing campaigns.Ticket loyalty and reward programmes.Membership scheme management and operations.Project ManagementBooking SystemsCustomer Service ManagementChange management/ Business AdoptionSystems installation, development and integrationStaff development
Listed skills include Ticketing, Sports, Sports Marketing, Event Management, and 48 others.
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A career timeline built from the work history available for this profile.
Gourock
Responsible for the delivery of several diverse projects including new system implementations, system enhancements, and additional services. Management of all activity to deliver the project outcomes and business benefits. The production and management of Project documents and collateral including Project Initiation Document (PID), Business Cases.
Scotland
Assisting professional sports clubs in evaluating their ticketing and customer service needs. This might include an audit of their ticketing product and pricing strategies, system evaluations, process and procedural operations, business integration and staff development and training. Thereafter, working with the Clubs to develop robust, sustainable and.
Southampton, United Kingdom
Developing a robust Ticket Office structure incorporating policies, procedures and staff development for the short, medium and long term, whilst developing and implementing a Customer Services Strategy.
Liverpool, United Kingdom
Responsibilities included the development & management of the Club’s Fan Centre, comprising all ticket operations and sales, all Customer Service issues and other commercial revenue streams including Membership schemes, Stadium Tours and Travel Schemes.
Responsibilities included the management of all ticketing operations. Analysis and evaluation of policies & procedures, applying appropriate amendments where business and commercial requirements dictate. Installation and development of relevant IT systems. Streamlining of systems and processes in parallel with technological developments to ensure maximum.
Glasgow, United Kingdom
Responsible for the fulfilment of all match and season ticket sales for the season, which culminated with the ‘World Bowl’ at the National Stadium in Glasgow. All matters relating to customer satisfaction and management. Creation of a wide range of ticketing policies for new and existing customers and to new businesses for affinity sales and partnerships.
Responsible for the day to day running of two Ticket Offices. The management and control of all Match, Season Ticket and Membership revenues. The management and maintenance of the stadium Ticketing System. The forecasting and budgeting of revenues and attendance figures. The planning and execution of season ticket campains.
Aberdeen, United Kingdom
Responsible for the day to day running of the Ticket Office. The development of the I.T. infrastructure. The management and maintenance of the stadium Ticketing System. The control and allocation of all ticket sales internally and externally. The reconciliation of all Season & Match ticket revenues. The day to day management of the Call Centre handling.
Responsible for the management of the Call Centre and company wide reservations service. The strategic development and implementation of policies, procedures and systems. Statistical and trend analysis to determine greater efficiencies and increased levels of customer service. Regularly seconded on to Projects, often in the role as Project Manager or.
Other employees you can reach at calmac.co.uk. View company contacts for 443 employees →
Michelle Forsyth
Colleague at Calmac Ferries LimitedGreenock, Scotland, United Kingdom, United Kingdom
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AM
Andrew Mclellan
Colleague at Calmac Ferries LimitedPaisley, Scotland, United Kingdom, United Kingdom
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JC
James Caldwell
Colleague at Calmac Ferries LimitedKilmacolm, Scotland, United Kingdom, United Kingdom
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FG
Fiona Galbraith
Colleague at Calmac Ferries LimitedIsle Of Benbecula, Scotland, United Kingdom, United Kingdom
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KC
Keith Cowie
Colleague at Calmac Ferries LimitedCampbeltown, Scotland, United Kingdom, United Kingdom
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RM
Ruairidh Macnab
Colleague at Calmac Ferries LimitedGlasgow, Scotland, United Kingdom, United Kingdom
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JO
Jack Orr
Colleague at Calmac Ferries LimitedGreater Glasgow Area, United Kingdom
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RC
Richard Charlesworth
Colleague at Calmac Ferries LimitedUnited Kingdom, United Kingdom
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RG
Richard G.
Colleague at Calmac Ferries LimitedSouth Shields, England, United Kingdom, United Kingdom
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JH
Joe Hallam
Colleague at Calmac Ferries LimitedNewark-On-Trent, England, United Kingdom, United Kingdom
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PRINCE2 Practitioner 2017 Certificate in Project Management PRINCE2 Foundation 2017 Certificate in Project Management
Quick answers generated from the profile data available on this page.
Andy Ward works for CalMac Ferries Limited.
Andy Ward is listed as Project Manager & Former Head of Ticketing, Customer Services and Operations, Professional Sports at CalMac Ferries Limited.
AeroLeads has found 1 work email signal at @calmac.co.uk for Andy Ward at CalMac Ferries Limited.
AeroLeads has found 3 phone signal(s) with area code 360, 800 for Andy Ward at CalMac Ferries Limited.
Andy Ward is based in Largs, Scotland, United Kingdom while working with CalMac Ferries Limited.
Andy Ward has worked for Calmac Ferries Limited, Andy Ward, Southampton Football Club, Everton Football Club, and Rangers Football Club.
Andy Ward's colleagues at CalMac Ferries Limited include Michelle Forsyth, Andrew Mclellan, James Caldwell, Fiona Galbraith, and Keith Cowie.
You can use AeroLeads to view verified contact signals for Andy Ward at CalMac Ferries Limited, including work email, phone, and LinkedIn data when available.
Andy Ward studied at Derby School.
Andy Ward is listed with skills including Ticketing, Sports, Sports Marketing, Event Management, Management, Ticket Sales, Sports Management, and Football.
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