Andy Ward Email & Phone Number

Gourock

Responsible for the delivery of several diverse projects including new system implementations, system enhancements, and additional services. Management of all activity to deliver the project outcomes and business benefits. The production and management of Project documents and collateral including Project Initiation Document (PID), Business Cases, Procurement Strategy's, Control Logs, European Single Procurement Document (ESPD) and Invitation to Tender (ITT) documents. Undertaken the… Show more Responsible for the delivery of several diverse projects including new system implementations, system enhancements, and additional services. Management of all activity to deliver the project outcomes and business benefits. The production and management of Project documents and collateral including Project Initiation Document (PID), Business Cases, Procurement Strategy's, Control Logs, European Single Procurement Document (ESPD) and Invitation to Tender (ITT) documents. Undertaken the delivery of several projects which included managing the Project and system(s) implementations through to business adoption, managing resources and supplier activities to ensure Project milestones are delivered within the normal tolerances of time, budget, and quality and managing key business stakeholders to ensure the full adoption of the services across the business. Show less

Scotland

Assisting professional sports clubs in evaluating their ticketing and customer service needs. This might include an audit of their ticketing product and pricing strategies, system evaluations, process and procedural operations, business integration and staff development and training. Thereafter, working with the Clubs to develop robust, sustainable and long term policies, procedures and operations to maximise revenue generation, cost efficiencies and deliver first class customer/ supporter… Show more Assisting professional sports clubs in evaluating their ticketing and customer service needs. This might include an audit of their ticketing product and pricing strategies, system evaluations, process and procedural operations, business integration and staff development and training. Thereafter, working with the Clubs to develop robust, sustainable and long term policies, procedures and operations to maximise revenue generation, cost efficiencies and deliver first class customer/ supporter services.With experience implementing the above at the English Premier League, the Scottish Premiership League and English Championship Clubs.Working with Ticketing and CRM software developers to evaluate, enhance and develop their software to maximise the tools available for their clients to use practically within Ticket Offices. Show less

Southampton, United Kingdom

Developing a robust Ticket Office structure incorporating policies, procedures and staff development for the short, medium and long term, whilst developing and implementing a Customer Services Strategy.

Liverpool, United Kingdom

Responsibilities included the development & management of the Club’s Fan Centre, comprising all ticket operations and sales, all Customer Service issues and other commercial revenue streams including Membership schemes, Stadium Tours and Travel Schemes.

Responsibilities included the management of all ticketing operations. Analysis and evaluation of policies & procedures, applying appropriate amendments where business and commercial requirements dictate. Installation and development of relevant IT systems. Streamlining of systems and processes in parallel with technological developments to ensure maximum efficiency in operation, in line with the strategic aims of the business. Management of Club wide customer correspondence. Management of… Show more Responsibilities included the management of all ticketing operations. Analysis and evaluation of policies & procedures, applying appropriate amendments where business and commercial requirements dictate. Installation and development of relevant IT systems. Streamlining of systems and processes in parallel with technological developments to ensure maximum efficiency in operation, in line with the strategic aims of the business. Management of Club wide customer correspondence. Management of the Junior membership scheme. Management of the European Travel membership scheme & associated ticket administration. Show less

Glasgow, United Kingdom

Responsible for the fulfilment of all match and season ticket sales for the season, which culminated with the ‘World Bowl’ at the National Stadium in Glasgow. All matters relating to customer satisfaction and management. Creation of a wide range of ticketing policies for new and existing customers and to new businesses for affinity sales and partnerships.

Responsible for the day to day running of two Ticket Offices. The management and control of all Match, Season Ticket and Membership revenues. The management and maintenance of the stadium Ticketing System. The forecasting and budgeting of revenues and attendance figures. The planning and execution of season ticket campains.

Aberdeen, United Kingdom

Responsible for the day to day running of the Ticket Office. The development of the I.T. infrastructure. The management and maintenance of the stadium Ticketing System. The control and allocation of all ticket sales internally and externally. The reconciliation of all Season & Match ticket revenues. The day to day management of the Call Centre handling inbound ticket sales, enquiries and outbound call campaigns.

Responsible for the management of the Call Centre and company wide reservations service. The strategic development and implementation of policies, procedures and systems. Statistical and trend analysis to determine greater efficiencies and increased levels of customer service. Regularly seconded on to Projects, often in the role as Project Manager or coordinator.

Education record

Prince2, Project Management

PRINCE2 Practitioner 2017 Certificate in Project Management PRINCE2 Foundation 2017 Certificate in Project Management