Prime for RingCentral's contact center solutions, including bringing its native RingCX CCaaS solution to market. Develop pitch decks, solution briefs, and competitive battlecards for sales enablement. Train business development team on core CCaaS technologies and product-specific innovations. Attend trade shows and produce blog content for brand awareness. Participate in industry webinars to build thought leadership and demand generation.

Focused on Inbound, Integrations, and Platforms for RingCentral Contact Center.

Owner of all product marketing collateral for Broadvoice’s Unified Communications as-a-Service (UCaaS) and Contact Center as-a-Service (CCaaS) solutions, including sales battlecards, quick reference guides, and product overviews. Worked with channel partners to develop co-marketing collateral and events. Led beta testing process, including identifying participants, email communication, and post-beta surveys. Developed process for new product introduction.

Responsible for delivery of marketing collateral, competitive analysis and positioning, and related sales enablement activities to support Mavenir's Unified Communications as-a-Service (UCaaS) and Contact Center as-a-Service (CCaaS) solutions. Develop sales presentations, white papers, web pages, and White label go-to-market collateral. Led cross-functional team to introduce Mavenir's CCaaS solution to market. Work with sales teams to deliver customer presentations and product demonstrations as well as enabling channel partners.

Responsible for creation and delivery of Knowledge Base articles in support of Enterprise IT team. Developed onboarding documentation for new hires. Worked with team to deliver internal communications across the Penn State University system.

Leader of integrated product teams for hardware and software introduction. Drove the introduction of a new hardware platform across the company, coordinating with downstream teams to ensure hardware was available within 20 applications’ introduction timeline. Developed corporate-level communication plan for timing of each application and configuration to be used by all employees. Streamlined hardware deliverables list to ensure all teams had accurate expectations for their deliverables and dependencies. Led activities in margin improvement and cost reduction for installation, ordering, and repair.

Delivery of customer documentation for multiple products and releases. Quickly adapted team composition to meet program requirements. Delivered a variety of administrative and end user documents to meet customer needs, focusing on streamlining information for usability. Worked with internal and external teams to create new customer documentation portal. Implemented delivery of online documentation tools. Developed a methodology for documentation delivery in Agile process, used as a best practice company-wide; selected to present findings at technical communication conference.

Responsible for the design, development, and maintenance of the technical documentation for the operating system software that powers Ericsson's CDMAportfolio. Duties include participation in design reviews, document validation testing, and delivery of information to internal and external customers.

Managed the architecture, implementation, and delivery of CDMA and CVoIP upgrade documentsand IMS documentation. Worked directly with customers in their labs and during visits to Nortelsite. Managed multiple product releases, analyzing feature impacts to Nortel documentation. Ledmultiple activities in streamlining existing documents with a focus on simplification and contentreuse.

Responsible for the project management of Wireless upgrades documentation, including documentation development planning, delivery, and customer interaction. Also served as first line of documentation contact for Sprint account team. Additional responsibilities included the management of the external vendors who worked on various components of the Wireless and Wireline upgrade documents and mentoring new graduate team members.

Developed and managed a suite of solution-level documents describing Carrier Voice over IPnetwork solutions. Focused on content reuse and modularity. Interfaced regularly with otherwriters to ensure writing was consistent across multiple products.

Responsible for the development of a variety of documents describing carrier grade switching products.