Andy Wilson Email and Phone Number

Helping NDIS participants and providers improve their daily lives, practices and processes by fully utilising the NDIA's digital products.- Working closely with Product Owners to understand product roadmaps, feature prioritisation and intended feature use- Collaborating with the Participant Advocacy Branch to ensure that the "voice of the participant" is reflected in the design and development of change & adoption strategies.- Designing and implementing change & adoption approaches

Following a review of the way participants entered, moved through and exited the Scheme a number of initiatives were identified that would improve people's individual experience. Andy was responsible for developing and managing the Change Strategies & Plans for a number of key projects including:- Joint Planning Meeting National Rollout- Establishment of the Complex Support Needs Pathway- Improvements to Early Childhood Services Pathway

LifeView (delivered by Project Rocket) transforms the experience of super funds and their members by providing a secure online portal where they have simple, convenient and transparent access to life insurance.Using LifeView Superfund members can lodge and view the status of digital applications or claims, access needs analysis and premium calculators, check and understand their cover and upload supporting documentation. LifeView also provides a collaborative, web based platform where MLC, Superfund's and Trustees can manage members claims and applications from notification through to decision. LifeView created a significant amount of buzz when it was launched in August 2017 and has helped MLC become a major force in the highly competitive Group Insurance market again. Within a few months of launching LifeView enabled the Group Insurance team to win two tenders and has received fantastic feedback from the existing funds that have adopted the platform and rolled it out to their members. This success was cemented as the Project won the FSC – Best Innovation in Group Insurance award and IDC’s – Financial Insights Innovation award in early 2018.As the Change Manager my day to day role included:- Assessing change impacts, identifying and managing gaps and defining the future state for each part of the business during MLC Life’s transition from NAB to a standalone business- Engaging leaders and building awareness and understanding of the change to increase levels of support, acceptance and commitment by MLC Life people in Sydney, Brisbane and Melbourne - Working with the Platform & Product Owners to plan, prioritise and execute Change Management activities- Managing and tracking Change Management activities and deliverable's using Jira & Confluence- Developing a ‘fit for purpose’ Learning Approach and delivering F2F training to end users both internally (within MLC) and externally at Super Funds and Administrators in Sydney, Brisbane & Melbourne

A member of an Agile Change Scrum supporting the modernisation of NAB's digital banking platforms. My primary role was the Change Lead on the Mobile Acceleration project which delivered NAB's new Mobile Banking application for iOS and Android and laid the foundation for a culture of continuous delivery which will enable NAB to fast track delivery of new mobile features in the future.I also oversaw the design and development of a user centered and innovative e-learning simulation of NAB's new mobile app using Adobe Captivate 9.The simulation was designed to be scalable, both guided and self-directed and was designed based on continuous feedback from users gathered via fortnightly showcases. It also replaced traditional, text based work instructions which were not meeting the learners need and were too time consuming to maintain and update. Some of my key achievements include:- Developing, prioritising and grooming a change management backlog through the use of Agile tools and techniques like Discovery, MoSCoW, and Customer Journey Mapping - Working with the Platform and Product owners to prioritise work- Utilising a Change Kanban to manage daily tasks- Applying Customer Centred Design principles to the development of effective engagement, learning and communications solutions- Collaborating closely with Platform and Product owner to develop and support a Take to Market strategy, including the management of a customer and internal Beta program

The primary objective of this project was to digitise six high priority applications by developing a user friendly, web based interface and also introducing greater ‘back end’ automation. Based in Bendigo I was a member of a cross functional, Agile delivery team who supported a number of different vendors who had been engaged to deliver the required front and back end software solutions.Some key activities that I completed during this engagement included:- documenting and communicating the business requirements and rules of the key operational teams and business stakeholders- collaborating with key operational teams and business stakeholders to prioritise business requirements and features with key stakeholders in the form of user stories- creating change management artefacts such as user guides, FAQs, procedural documentation etc. - supporting the technical delivery of APIs and the back office solutions that integrated with the externally-facing, web-based forms- documenting quality assurance artefacts and helping to facilitate end-to-end testingThe Systems for Enhanced Farm Services (SEFS) project was run within the Victorian Government Department of Economic Development, Jobs, Transport and Resources (DEDJTR) in Epsom.DEDJTR’s Biosecurity division manages the sale of National Livestock Identification System (NLIS) Tags, the issue of Property Identification Codes (PIC) and the Chemical licenses and permits, for which applications were previously managed via paper-based forms.

Engagement with Australia PostI was part of an SMS team delivering Organisational Change Management and Communication activities to support the realisation of business case benefits for the Enterprise Compute Program (ECP). The ECP Program delivered essential foundation technology capability to support digitisation of Australia Post. SMS was engaged part way through the Program to recover the OCM Stream and support awareness, adoption and embedding of organisational changes arising from the program. Working primarily across the Cloud stream I developed and implemented a range of change management plans for projects including Public Cloud, Private Cloud and Automation & Orchestration.

Engagement with OAMPS Insurance BrokersI was engaged to assist with the development of a Change Management Framework, which would help deliver the “OAMPS story”, a series of strategic projects and initiatives. Through extensive collaboration and engagement with key stakeholders we successfully developed a framework, based around the core principles of the Prosci ADKAR® methodology, that was closely aligned and integrated with the existing project management delivery model and was customised to reflect the OAMPS values. The final solution included a suite of scalable tools and templates, organisational wide roles and responsibilities in change and a supporting framework of key performance indicators. During this engagement I also carried out a detailed Change Impact Assessment on the projects and initiatives included in the strategic program, summarising his findings in a ‘Change Dashboard’. I was then able to use these findings to highlight anticipated risks and potential barriers to the success of the program, helping the OAMPS Executive Leadership Team make more informed decisions regarding the proposed timing of some projects and to better understand the characteristics of each change and how they would impact the business.

Applying structured Change management Strategies to facilitate the adoption of change by groups and individuals within Lumo Energy.Ensuring the integration of structured Change management Strategies (Prosci ADKAR) into all Business Technology Projects.Ensuring projects and change initiatives meet business, schedule and budget objectives.Creating and implementing change management plans that minimise business disruption and maximise employee engagement.Supporting project teams in integrating change management activities into their project plans and where required provide direct support and coaching to assist stakeholders through a transition.Developing training plans with Learning and Development to transfer skills to Lumo users in a quality and effective way.Develop and mentor Business Change Champions in effective training techniques to improve user uptake and acceptance.

Partners with business managers and external providers to design and deliver high quality learning and development solutions to drive an engaged and high performance culture.Key Responsibilities:Analysis, design and delivery of learning and development solutions for selected business areas to ensure skills requirements are met.Ensure end of session evaluation is conducted for all learning events (internal and external). Work with selected business areas to determine whether the return on expectations, as agreed in the learning needs analysis stage, have been met as a result of the learning and development solution(s).Work with selected business areas to support the delivery of the biannual Employee Engagement Survey Results and subsequent action plans.Striving for innovation and best practice in everything we do in a diverse and changing environment for positive business results.Ensure all learning content and online material is kept up to date either by updating directly or engaging the business to do so.

Responsibilities Acting as first point of contact for all customers, existing and new Providing first class customer service and aiming for first time resolution on a calls Day to day use of Orion database program and various Microsoft Office Programs Meeting monthly Key Performance Indicators