Andy Winter Email & Phone Number

United Kingdom

My driving school is dedicated to providing comprehensive and reliable services to my customers in the St Neots and neighbouring areas. I have worked for MPL for the past 5 years and have now opened my own business specialising in Automatic tuition. I am a highly experienced driving instructor who is patient, friendly, and dedicated to ensuring every student gains the confidence and skills they need to pass their test and become a confident safe driver.

St Neots And Surrounding Areas

Working for MPL Driving School providing tuition to students who either want to pass their driving test, or want to improve their level of driving.

Watford, Hertfordshire, United Kingdom

Contact Centre Manager ASOS Online RetailDirect Reports: 8, Performance Managers Non-Direct: circa 440, Team Leaders and Advisors Working alongside the Director of Operations, focused on driving a ‘customer first’ ethos within a large customer care environment to deliver outstanding experience through email, social and live chat. Leading and inspiring teams to achieve and maintain high levels of engagement, empowerment and enablement.Some great wins:• Recognised as the highest performing contact centre manager for delivering high productivity, service excellence and quality in addition to low absence and costs associated to customer write offs• Through a period of rapid, significant growth, mobilised team resource and expertise to successfully onboard over 800 new team members through a training, coaching and mentoring approach• Working across the senior management team to drive project outcomes focused on the development of a competency and career pathway framework to support succession planning

East Anglia And Surrounding Stores

District Manager Clintons RetailDirect Reports: 25, Store Managers Non-Direct: circa 300, Managers and Sales Assistants Reporting to the Vice President, through effective remote leadership, accountable for the business performance of East Anglia and Southern District. Responsible for driving the revenue and profitability of the stores, all operational KPIs, people performance and the overall customer experience.Some great wins:• Through implementing effective strategic approach, developing teams following a financial double-digit decline, was successful in achieving £10M financial growth throughout 25 stores to include two of the top performing within the first 12 months• Through strong leadership, departmental stakeholder management and effective project management, successfully delivered a major store refit programme across my region• Implemented a strategic change programme focused on the delivery of key KPIs, support under performance, promote service excellence and drive increased revenue. Recognised as the District Manager of the year in 2015 for my achievements

Uk

Head of Commercial Operations Gordon Brothers EuropeDirect Reports: 12, Senior Leaders Non-Direct: circa 300 stores and 2,500 staffManaging commercial contracts, setting financial targets and budget to develop and implement commercial plans and strategies according to company goals and objectives which drive revenue and business growth. Some great wins:• Through the design and implementation of effective strategic direction, delivered a successful business turnaround back into profit, driving an attachment per transaction approach • Completed a detailed supplier cost analysis, to negotiate savings and increase profit margin• On business liquidation of the Blockbuster chain, led several complex programmes focused on delivering profit targets, reducing costs and the selling of non-essential assets

Remote Role With An Office Based In Cambridge And Weekly Visits To London Ho

Head of Retail HMV Group UK and IrelandDirect Reports: 8, Regional Managers Non-Direct: circa 130 stores and 2,500 staffSupporting the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs at regional level for over 130 stores. Building motivated and high performing teams, that are focused on delivering service excellence through the effective leadership and line management to retail staff.Some great wins:• Working in partnership with the Operations Director, representing at board meetings to contribute to the overall business strategy, prioritise budgets and drive a turnover of over £300M• Supported the design and deployment of the HMV flagship leadership programme, aligning to talent identification, succession planning and enhanced leadership capability• Instrumental in driving effective change through a project team focused on increasing employee engagement through the commissioning of a companywide insights survey and data analysis. In 2012 personally achieving a 94% engagement score which was 25% higher than the overall HMV result

Remote Role With An Office Base In London

Remote role with an office base in LondonDay to day responsibilities of the Role was as above, leading 5 regions comprising 80 stores.- Tasked with turning around the performance of this underperforming division. Delivered an improvement in sales in the first year of 20 points- from (10%) to 10% year on year growth. Achieved this by looking at the current resource and assessing their suitability for their current roles. Worked to develop those who were correctly placed and dealt with several other people via the correct HR procedures, objective setting and regular performance reviews. Developed the talent of the future to step into roles as and when they became available.- Managed the implementation of the Fast Forward Technology project in several pilot stores. This involved working with the store and Head office teams to co-ordinate major refits, product range changes and a shift in customer service behaviours in store. Dealt proactively with any issues during the pilot such as stock availability from the suppliers to ensure these were rectified before launch to all hmv stores. - Developed leadership skills and knowledge by attending a professional coaching course with YSC. Identified strengths and development areas and worked on a time specific development plan.

Newcastle Upon Tyne, United Kingdom

- Promoted from previous role of Regional Manager- North East to manage this larger region made up of 21 stores- Won Regional Manager of the Year, and several Store Managers in the region also won awards for Grade performance of the year. Instrumental in the promotion of stores through the sales grades such as Hull going from Grade 7 to Grade 3 and delivering a sales growth of more than 30%.- Responsible for KPIs as with the above roles