Andreas Aigner Email & Phone Number

Koblenz Area, Germany

Germany

Düsseldorf Area, Germany

• Managed a German key account for the Business Unit Rail and Aviation
• Worked with partners and in-house personnel to move forward a stalled multi-million-Euro project
• Significantly increased customer satisfaction

Frankfurt

• Managed a strategically important German key account
• Ensured successful go-live after challenging transition project
• Maintained customer satisfaction at highest level
• Motivated customer to start negotiating contract extension after only three months

Bracknell, UK

• Managed two European key accounts worth >$10 million p.a.
• Kept user satisfaction at highest level
• Kept response and restoration times for faults within agreed SLA limits
• Increased customer in-plant service provision by over 30%
• Successfully recruited, trained and mentored new Service Manager

Bracknell, England

• Managed major telecommunication accounts: Implemented and supported multi-million-dollar mission-critical projects for leading telecommunication carriers in 10+ different European countries
• Turned around and renewed four key accounts with disenchanted customers
• Trained and mentored five newly-appointed PMs in Europe, East Asia and the US, who all went on to become highly successful.
• Awarded Tektronix “Business Excellence Champion” in 2007
• Nominated for “Employee of the Year” in 2002

Frankfurt

• Led IT teams (6 direct, 20-25 indirect reports) in France, Italy, Spain, Switzerland, Austria, Belgium and Holland with full budget and planning/forecasting responsibility (> $5 million p.a.)
• Planned and implemented IT separation from Bosch (hardware, software, networks) in seven countries
• Implemented roll out of European WAN project VPN/IP, one of the first projects of its kind and size

Frankfurt

• Managed an ERP roll out programme spanning five European countries (Italy, Spain, Switzerland, Belgium, Holland)
• Localised content and technology
• Finished project in time and under budget

Vienna, Austria

• Managed IT help desk (4 direct reports)Full budget responsibility (separate cost centre)
• Planned and implemented change of network OS platform
• Implemented roll-out of Intranet and Internet access solution
• Significantly increased user satisfaction
• 1997-2000 Member of Corporate Advancement Programme for high-potential managers

Vienna

Managed the computer network of the Austrian Business AgencyImplemented and managed computer networks (including writing software systems) at- Naeve Austria lighting systems- Dr. Michael Hiller, Attorney-at-law- Dr. Heinz Robathin, Attorney-at-law- Vienna City Marathon

Vienna, Austria

• Planned and implemented integrated IT systemAdvised board of directors on strategic matters (mission statement, international relations)
• Significantly improved the response time for order execution and billing (>30%)

Vienna, Austria

• Planned, created and implemented diverse software systems for several clients, among them the Austrian Business Agency, Schmalbach Lubeca and Eurest. This included writing Statements of Work and the associated.
• Obtained an in-depth knowledge of IT security systems and cryptography