21 years experience with world-leading education & training organisations; the last 9 years in progressive management positions.I'm driven by supporting social mobility through developing people, teams, and and communities.I achieve this by managing the creation, delivery and evaluation of customer-centric, needs-based programmes, with a focus on building strong relationships, empathising with needs, and drawing on and developing the talent around me to create strategies and solutions.In my current role, I lead an ambitious change management project, transforming traditional face-to-face professional development services to digital content delivered in online or blended models. You can imagine that this required a clear and well thought out strategy, clear communication and influencing techniques, and some complex project management.After 4 years, my team and I have contributed to £2 million increased revenue in 4 years, and 25% more surplus due to the impact of improved operational efficiency.Organisations who hire me benefit from a happy and motivated workforce, unique and inimitable products & services, and sustained relationships with satisfied customers. In return, I benefit from the satisfaction that I have contributed to society and communities, and can be proud to tell my kids what I do for a living.