Customer Relationship Management Specialist
Current• Administered consultative sales process to match customers with vehicles suiting their needs utilizing extensive product knowledge while strategically negotiating with customers to finalize and close deals exceeding sales targets.• Calculated financial requirements of individual clients with Dealership Manager and F & I Manager.• Transformed e-commerce prospects into actual in-store sales by pursuing potential Internet leads regarding new and pre-owned vehicle availability and… Show more • Administered consultative sales process to match customers with vehicles suiting their needs utilizing extensive product knowledge while strategically negotiating with customers to finalize and close deals exceeding sales targets.• Calculated financial requirements of individual clients with Dealership Manager and F & I Manager.• Transformed e-commerce prospects into actual in-store sales by pursuing potential Internet leads regarding new and pre-owned vehicle availability and price. • Demonstrated ability to provide efficient, timely, reliable, and courteous service to customers via email, phone calls, and texts updating them on the latest promotional offers, new products, features, and options.• Mastery of CRM Software. Show less