Andy Batters Email & Phone Number

Working with a key client on a multi site configuration of RLDatix DCIQ

London, England, United Kingdom

Bali, Indonesia

Wimbledon, London

Helping clients to get the best out of their Datix systemReconfiguring existing client systemsWorking with clients to configure additional modules that they had purchasedActing as the RLDatix lead for new system implementationsDesigning and delivering training, onsite, inhouse and remotelyDeveloping and Delivering the RLDatix Certified Professional course for DatixWebAssisting the support desk with complex configuration related ticketsDelivering presentations on behalf of the RLDatix Professional Services team at user forums and conferences

London, England, United Kingdom

Teaching introductory courses in Holistic Massage and Traditional Thai Yoga Massage at the Central YMCA in London.Developing course content and producing training materials for courses.Delivering the courses and supporting students as they leaned the techniques taught.

Croydon, United Kingdom

Managing the Risk and Safety System (Datix).

London, United Kingdom

Project manager and technical lead for the relaunch of Datix and trust wide implementation of Datix at the service. London Ambulance Service (LAS) was placed in special measures in 2015 following a Care Quality Commission (CQC) inspection in May 2015. The launch of DatixWeb was a major part of the LAS Quality Improvement Plan (QIP) that was produced in response to the CQC inspection.•Gathered best practice from other ambulance services that were successfully using DatixWeb to ensure that this was embedded in the design and build of the LAS system.•Worked with key stakeholders across LAS to ensure that the new system met their needs. This was particularly important as there had been previous attempts to implement DatixWeb at LAS where these stakeholders were not engaged and had been resistant to the implementation.• Conducted training needs assessments, developed training plans and training packages and delivered training to ensure that user users across the trust had the skills to use the system.• Successfully launched the new build of DatixWeb in May 2016, ensuring that the trust met their QIP objective of launching online incident reporting in Quarter 1 of 2016-17.• Identified the need for alternative ways for ambulance crews to report incidents when they do not have access to computers. Scoped the provision of an incident reporting telephone service, worked with other parts of the organisation and successfully launched the service in June 2016. This meant that another of the trust’s QIP objectives had been met.• Worked with the trust’s safeguarding team to develop a safeguarding referral system in DatixWeb that replaced the trust’s paper based system, saving the safeguarding referral team time by streamlining the referral process.• Set up systems within DatixWeb to manage the trust’s Serious Incident (SI) process, enabling the SI tracking process to always remain current and accurate without the need for additional tracking systems.

London, United Kingdom

Working within the IMT project team to develop a unified Datix platform across the enlarged organisation following acquisition of Barnet & Chase Farm NHS Trust in July 2014.• Customised the DatixWeb Incidents, Risk Register, Complaints, PALS, Claims & Safety Alerts modules to build web forms that meet the needs of the organisation.• Managed the roll out of the web-based Risk Register, Complaints, PALS, Claims & Safety Alerts modules across the trust.• Reviewed the Royal Free and Barnet & Chase Farm Category & Sub Category lists, removing unused codes & duplication and matching with the National Reporting & Learning System (NRLS) IN05 codes to produce a unified and streamlined categorisation set.• Mapped the organisational structure and Sub Categories to the NRLS organisational codes & IN05 coding.• Organised training sessions on the DartixWeb Risk Register, Complaints, PALS, Claims & Safety Alerts modules for relevant staff to ensure that they were adequately trained in time for the roll out of the modules.• Produced training manuals and on-line training materials to ensure that staff would have ready access to training resources.• Organised and ran User Group sessions to pick up any issues regarding the use of the new systems & take feedback on the design to make the system more user-friendly.

London, United Kingdom

Directly managing the Risk Management Database (Datix) across all modules. Acting as thein-house expert for DATIX use throughout the Trust ensuring staff are fully trained and supported in use of the product. Reporting of incident data to the NRLS.• Trust lead for the DATIX Web implementation project and responsible person & contact in all related queries/issues associated with the project. Ensured that Datix Web was rolled across the Trust.• Trained all Incident Managers empowering local leads to manage incidents within their areas.• Developed project plan for integration of the Barnet & Chase Farm Datix system with the Royal Free system post the acquisition of Barnet and Chase Farm.

London

Working as a contractor on various website implementation projects.• Commissioning and management of website content, ensuring that it was published to the clients house style and optimised for search engines.• Management of social media presence for clients.• Project management and production of project status reports to assure project management boards that project implementation was on track.

London, United Kingdom

• Providing remedial, holistic, sports, Thai and on-site massage treatments. • Conducting client assessments, including taking medical history. • Assessing injuries through client interview, observation, palpation, range of motion testing and use of orthopaedic test. • Devising, carrying out and reviewing treatment plans. • Recording treatments in client records. • Taking client bookings by telephone, in person and via email. • Book keeping. • Maintaining a safe and clean working environment in the clinic room. • Planning and carrying out promotional activity. • Designing and delivering short massage training sessions. • Delivering Introduction to Holistic Massage courses for Central London YMCA. • Delivering Introduction to Traditional Thai Yoga Massage workshops for Quantum Metta School of Massage. • Teaching on the Traditional Thai Yoga Massage Practitioner Certificate course for Quantum Metta School of Massage. • Demonstration of massage techniques. • Instruction in supporting theory. • Coaching of students. • Assessing students at supervised clinic sessions.

• Acted as Trust Datix Administrator.• Acted as Trust lead for a successful NHSLA Level 1 assessment.• Acted as governance lead for two successful Standards for Better Health submissions, preparing both the provider and corporate declarations.• Managed investigations, prepared investigation reports and action plans.• Acted as trust governance training lead.• Monitored the progress of action plans following incident investigations.

Mile End Hospital

• Assisted in the development of the Trust’s Clinical Audit Work Plan and future clinical audit activities.• Developed and co-ordinated the first trust wide Record Keeping Audit.• Advised on selection of topics for audit.• Helped services to choose appropriate standards for audits.• Designed data collection tools, including spread sheets and scanable forms.• Designed user feedback questionnaires.• Analysed data using spread sheets, MS Access and statistics packages.• Collected audit data manually from patient records and electronically using queries.• Assisted in interpretation of findings from clinical audit projects.• Contributed to the development of recommendations aimed at changes to clinical practices and procedures.• Developed and maintained clinical audit database.• Created reports on clinical audit activity to committees and working groups within the Trust.• Designed and delivered clinical audit training programmes.• Devised and presented clinical audit and clinical governance sections at Trust Corporate Induction.

Canary Wharf, London

• Managed a 200 cover restaurant with average weekly net sales of £44K.• Responsible for day-to-day running of restaurant, including staff management, financial control, guest relations and complaint handling.• Managed in-store training. Planned and executed guest’s relations and sales training programmes, leading to increased scores mystery diner programme and increased average spend per head.• Developed in store training staff and trained new in-store trainers across the company to maintain company training standards.• Monitored in-store training to ensure all new staff undergo correct training and proper recording of training to ensure that all company and legal training standards are met.• Developed staff recruitment procedures and introduced new procedures to ensure legal compliance on immigration and work permits. Organised and carried out staff orientations.• Designed and delivered management training sessions, within the store and across the company. Coached managers on a one to one basis across a wide range of subjects, including financial practices, personnel practices, time planning and training.• Planned staff rotas, to maximise staff coverage during service whilst reducing labour costs.• IT Project work, including development of Menu Engineering, building of technical recipes and production of reports.• Also responsible for day to day financial control in the restaurant, stock control using manual stocktaking and computer stock maintenance programmes.

London, United Kingdom

London, United Kingdom

London, United Kingdom

Bsc, Pharmacology

Education record

Education record