Andy Casper Email & Phone Number

San Jose, Ca, Us

I lead a dynamic team of eight Customer Success Engineers, each managing between 5-7 key accounts. My main responsibility is to ensure that our customers swiftly realize the value of our Adobe Experience Manager, fostering strong relationships and engagement throughout their journey. I act as a crucial bridge between sales, engineering, and customer support teams, advocating for the customer’s needs and maintaining a holistic view of the support process.My daily tasks involve resolving customer issues, managing conflicts, and ensuring a seamless and positive customer experience. With a strong foundation in digital marketing and a deep technical knowledge, particularly in Linux, Adobe Experience Manager, and cloud operations, I am well-equipped to lead initiatives in our complex digital environment. This role demands strong communication, critical thinking, and collaborative skills, as I work closely with diverse internal and external stakeholders to exceed client expectations and contribute to the success of our team and the satisfaction of our customers.

San Jose, Ca, Us

Designated customer-focused engineer for Adobe’s strategic clients. My primary goals are value realization and maximum client ROI. Proud to be part of this team of highly talented and technically diverse engineers with a unique combination of skills. Experience in digital marketing, commerce, cloud infrastructure, web security, and networking. We work as dedicated engineers to understand business and technical requirements, build long-term relationships while maintaining and enhancing AEM cloud solutions. We are representatives of Adobe, trusted advisors, implementers, and innovators.I managed several customers using Adobe Experience Manager and other digital marketing products. These include international airlines, nationwide banks, east coast credit unions, one of America’s largest toy companies, one of the nation's largest healthcare providers, a global apparel/footwear company, and a multinational window coverings provider.Adobe is a highly collaborative environment requiring engagement with multiple teams to be successful. Constantly updating and developing new processes with detailed documentation. Providing rich feedback to automation teams and management to improve all processes and find creative solutions to the complex needs of our customers.This role involves frequent interaction with many levels inside our client organizations, including Directors of Fortune 500 companies. I pride myself as not only a trusted advisor, but also a champion for projects, and initiatives. I serve as a bridge between my clients, third-party providers, project management, internal engineering, and product support.

Salt Lake City, Utah, Us

Responsible for annual and quarterly team objectives including project initiatives, break-fix incidents and critical system outages. Reporting to CIO, VP of IT Operations and Director of Development operations as a contributor to strategic operations planning. Responsible for execution of improvements to CI/CD processes, software release refinement backed by metrics and KPIs. Key contributor to change control policies and compliance adherence, approval hierarchies and key systems recovery strategies.Privileged to lead one of the most diverse and talented teams in IT. This team will always be one I think about when I reminisce on the “good ol’ days.”

Salt Lake City, Utah, Us

DevOps Team Lead - Assist the director in developing quarterly and daily objectives. Focused on project priority assignment, working with other team principals to remove barriers affecting project advancement. Evaluate team performance metrics, deployment schedules and workload distribution. Additionally I manage our off-shore SharePoint dev team and off-shore DevOps NOC. Work with our internal departments, delivering application automation as well as intranet content and applications based on business critical needs.

Salt Lake City, Utah, Us

Windows and Linux Application Engineer - Monitoring and support for our off-the-shelf and in-house applications across both Linux and Windows platforms. Application monitoring via AppDynamics, Nagios (Icinga), Pindom, and OpsGenie. Key web systems run Apache, IIS and Java platform applications in WildFly and Glassfish. Senior technician for Microsoft Dynamics GP and it’s associated modules, add ons and ancillary products.SharePoint Project Team Lead - I manage two off-shore developers and work with our internal departments to deliver intranet content and applications based on their specialized needs. Additionally I administer our SharePoint based IT sites and resources used for change control management, and software release management, as well as document and process information organization.

South Jordan, Utah, Us

This role required a versatile IT professional, overseeing our comprehensive suite of on-premise and hosted cloud services. This included the management and optimization of Microsoft Dynamics CRM and GP, SharePoint, and GP-related web services, along with a myriad of associated products. I delivered expert consulting on these applications, as well as on Microsoft SQL Server Administration, Windows Server, and Microsoft Exchange.I spearheaded numerous migration projects, seamlessly transitioning email environments to cloud platforms like Office 365 and Google Apps. My technical ability also extends to the configuration and deployment of SharePoint systems, enhancing company intranet functionality. I am proficient across Windows, Mac, and Linux platforms, ensuring a broad-based approach to network administration.In my capacity as the primary network administrator, I not only ensured the smooth operation of our client networks but also managed Premier’s internal network, establishing myself as a reliable and insightful advisor in our own business technology implementation.

Our company provided affordable cloud hosting for podcasts, video and audio content with RSS feed management for dozens of non-profit organizations nationwide.

Installed, upgraded & maintained Windows and Netware Servers, Network Appliances & Workstations. Maintained and Administered Email Servers, MSSQL and Web Servers. Supported remote Sales team hardware, software & connectivity solutions. Determined needs and made purchase decisions for all technology needs.

Deployed and maintained customer's networks, servers and workstations operating under various environments including Windows, Novell, DOS and IBM Mainframes. Provided consulting services to establish new or upgrade current networks and computers utilizing Microsoft Windows Server, peer-to-peer and Novell Netware environments.

Sharepoint Server 2007 Administration

Exchange Server 2007 Administration

Microsoft Certified Professional, Windows Server 2000