- Designing engaging and interactive content for in-company classes and immersion courses for company executives (predominantly advanced level), including clearly defined goals and learner objectives- Conducting student needs analysis, providing constructive criticism, feedback (written quarterly reports) and creating student development plans- Implementing and tailoring varied learning instructions (differentiated learning) to fit individual and group learner preferences, ensuring acquisition of content and understanding of new language- Delivering memorable learner experiences that goes beyond the course or text book through various digital media e.g. BBC podcasts, YouTube, Netflix (The Crown), TED talks and Facebook- Conducting daily secondary research by searching online newspapers (The Times), magazines (The Economist, Spectator) , teacher blogs ( Teachertoolkit.co.uk) and through established providers (Britishcouncil.org) to discover content rich articles , current best practice, and new development techniques- Teaching regular writing classes ( Bank of Spain students) , covering areas such as “how to write effective emails”, “ paragraph structures” and the “difference between formal and informal language”- Leading executive groups ( Repsol, Iberdrola) through 80 hour intensive courses in off site locations outside Madrid, covering various soft skills ranging from “Effective Presentations to Successful Meetings”- Managing multiple client projects simultaneously , ensuring all deadlines are strictly adhered too- Editing and translating various content (Spanish to English) such as interviews, financial reports, in-house training manuals and client presentations for the Bank of Spain, Google and Chanel

Key responsibilities:Devising and executing strategic plans to drive adoption, usage and value of the “ Wedo lettings “maintenance serviceLiasing closely with the marketing, IT, and customer services dept and acting as the key interface between the customer and all relevant divisionsProducing weekly and monthly reports ( for the BOD) demonstrating the growth of the lettings maintenance initiative and it’s added value to the letting agentsProactively managing the day-to-day activity, handling client complaints and issues ( such as traders not turning up ) and identifying growth and up-selling opportunities ( higher value building maintenance work)Conducting regular client meetings , delivering face-to-face presentations and demonstrations of the Wedo maintenance website and highlighting the unique benefits of the Wedo lettings serviceAchievementsIncreased new accounts from 0-121 within 12 months (+21% above forecast)Achieved over £350000 worth of business from letting agents Generated over 20 leads a month per account ( +100% above target)

Key responsibilities:Driving KPI’s within the on-trade establishments by developing unique promotional plans, pricing matrix’s and customer focused solutuonsConducting rigorous data analysis across all product categories, monitoring competitors and industry trends and spotting future growth opportunities ( e.g selling in new product lines)Utilizing a consultancy based selling approach, focusing on client needs, up-selling , cross-selling and delivering volume and margin growthEstablishing and maintaining mutually beneficial relationships with key decision makers ( Landlords, General Pub Managers) and stakeholdersAchievementsVolume growth, Beer (+12.7%), Wine (+2.9%), Spirits (+8.5%),Cider(+6.5%)Profit growth, Beer (+15.2%), Wine (+25.1%), Spirits (+14.8%), Cider(+17.6%)

Key responsibilities:Organizing and leading quarterly client review meetings, revising renewing and negotiating box storage contractsProducing weekly and monthly client reports, reviewing Key account progress , customer activity and adapting plans as appropriate Prioritization of Key accounts, targeting key decision makers and cross-selling additional services ( e.g. on-line file storage, paper shredding )Delivering high quality customer calls and emails , managing all aspects of customer relations including providing effective solutions ( e.g. issues related to incorrect file delivery, damaged boxes and lost documents)Assisting the Sales team with promotional activity and new tender documents, offering valuable insight and guidanceAchievements Increased annual revenues to over £2,000,000 (+15%YoY)Secured an additional £500,000 of sales ( +20%YoY)Accomplished a 98% customer retention rate