Andy Chow Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

· Union Station Rail Corridor (USRC) Construction Management· Manages a team of Construction Specialists· Workforce and performance management· Manage human resources· Ensures construction projects are compliant with Occupational Health and Safety Act (OHSA), Metrolinx Construction Safety Management Program (CSMP), Metrolinx General Engineering.

Toronto, Ontario, Canada

· GO Expansion On-Corridor & Union Station Rail Corridor (USRC) Construction Management· Overseen the safe delivery of construction and maintenance projects within USRC· Led and perform reviews of construction and maintenance related work plan methodologies, risk assessments, and activities to ensure compliance with Occupational Health and Safety Act.

Greater Toronto Area, Canada

· Customer Service and Facility Supervisor responsibilities coincides with this position, in addition to:· Managed human resources: Facility Maintenance staff (ATU) – 51 employees· Overseen and managed grounds maintenance ·· Union Station, GO Transit stations and parking lots, Park and Rides’ parking lots, Bus Terminals ·· Winter maintenance, repairs.

Toronto, Canada Area

· Customer Service Supervisor responsibilities coincides with this position, in addition to:· Managed human resources: Facility Maintenance staff (ATU) – 35 employees· Managed and supervised daily facility operations and supported customer service operations· Facility management: Union Station, Union Station Bus Terminal, UP Express, 32 Metrolinx leased.

Toronto, Canada Area

· Managed and supervised daily customer service operations and supported facility operations· Managed human resources: Customer Care Coordinators and Station Attendants (ATU) – 72 employees· Workforce and performance management· Resolved and managed conflicts among unionized and/or management employees· Managed progressive discipline for staff not adhering.

Toronto, Canada Area

· Led, communicated, and delegated duties to the Customer Care Coordinator team on a daily basis and during planned and unplanned events and service disruptions· Onboarding new hires; coached, mentored, trained· Developed and implemented Customer Care Coordinator procedures· Developed and implemented tracking system to manage central region inventory of.

Greater Toronto Area, Canada

· Selling tickets and Presto cards· Educate passengers on GO Transit services and the use of Presto cards· Resolving and/or educating passengers with Presto related issues· Maintaining related records, tickets, and cash floats· Conducting safety checks at GO Transit stations· Maintaining station cleanliness· Maintaining and ensuring the Lost and Found.

Toronto

· Responsible for the business performance: Monitored revenue and expenditures to maximize profitability; increase profit margin· Handled and balanced cash control, debit and credit transactions; bookkeeping· Managed human resources and the performance and development of staff· Workforce Management and coordinating workloads· Inventory Management· Ensuring.