Andy Cleveland Email & Phone Number

Harrison, Ar, Us

United States

Part of travel team for various locations installing 5-40 devices per day. Validating installation of printers offices/warehouses/hospitals are executed, functional, and consistent with standards for Kaiser Permanente and Costco Wholesale.• Interact with customers daily having sharp organizational and communication skills in order to schedule customer visits and meet the target time given to complete tasks all within a remote environment. Submit/Create tickets for users within SNOW. Remote Windows 10 Update using Dell tools provided.• Education on the hardware, software, and cabling components, and with appropriate checklists,involved with auditing work done by installers.• Identify and monitor issues, documenting lessons learned and advising client on how continued support works going forward.• Familiarity with Microsoft office tools (Outlook, Excel, Word, Smart sheets).• Strong critical thinking skills and ability to troubleshoot issues.

Roseville, California, United States

Responsible for acting as an ambassador, validating installation of the payment devices at each California DMV office is successfully executed, functional, and consistent with standards. After education on the hardware, software and cabling components, and with appropriate checklists, involved with auditing work done by installers. Identify and monitor issues, documenting lessons learned and advising client on how continued support works going forward. Familiarity with functions of hardware, software and network systems. Familiarity with Microsoft office tools (Outlook, Excel, Word, Teams). Strong problem solving skills and ability to troubleshoot issues. Comfortable in a fast-paced environment that requires excellent time management and the ability to multi-task and prioritize effectively

Chatsworth, Ca

Support 6700+ end users in multiple various roles / environments including global locations.Member 24/7 Tactical Assistance Rotation Team supporting all end users using Service Now.Active Directory, Exchange Admin, Citrix environments, desktop, thin client, laptop, VPN, Infor Visual, Microsoft Office suites, as well as various other software for business purposes.Assist Network engineers, System Administrators, remote troubleshooting of end usersManagement and support of company cell phones, work with Network team on Cisco IP Phones,Support, maintenance, and inventory of business computer/laptop needsImaging hardware, troubleshoot end user issues/concerns, work with Facilities when needed for power/network cable runs

Newbury Park, Ca

Instrumental in implementing a Concierge Kiosk for laptop support on Amgen Campus. Re-imagingworkstations, desktops and laptops. Desktop Hardware and Software Installation, Support, andMaintenance. Printer Installation, Support, and Maintenance. Install and decommission of Racks/Stack ofServers. Installed, upgraded and configured system components and peripherals. Installed, configuredoperating systems and related software (applications, antivirus, firewall and etc.). Removed adware,spyware and viruses for customer computers. Set up wireless networks, printers and user accounts.Secured wireless network and troubleshot connectivity issues. Recovered data from corrupted hard drives.Troubleshoot and maintain data network device including servers, routers, switches, hubs. Set up usernames and configure to the domain. Dell and HP certified on laptops/desktops. Work with printer setup.

Various

Office Management Software SupportIMAC for desktops, laptops, and printers Support capabilities of office management software, Utilizeknowledge of networks and network setups, and utilize knowledge of environmental variables, mapnetwork drives, setup merging Microsoft Word with software and general troubleshooting of customers'issues. Special Projects coordinator. Created custom Crystal Reports using Crystal Reports XI. Createdcustom Word documents using Word 2003 & 2007 Assisted general technical support with client issues.Lead technician on redeployments and upgrade projects