Andrew Connel Email & Phone Number

Tulsa Metropolitan Area

Tulsa, Oklahoma, United States

Tulsa, Oklahoma Area

Delivered quality technical support on an on-site and remote basis. Support and troubleshoot numerous end-point and networking devices such as phones, printers, and video surveillance systems.Troubleshoot hardware/software issues with workstations and servers, including all Windows desktops and server operating systems, Active Directory domain environments, Apple, and Linux.Provide network design, implementation, and support encompassing: routing, switching, firewalls, wireless networking, DNS, VLANs, and VPNs, including large multi-site networks. Perform comprehensive evaluations of clients’ IT environments, including assessing both current and future needs and the business impact of IT. Generate detailed reports on the state of IT systems. Continuously implement new infrastructure and policies with minimal downtime, while serving as a primary contact for IT-related concerns. Restored networking within 24 hours to a 5-campus WAN missing its core networking equipment. Conceptualized a plan to collectively align all IT systems and policies with current industry standards for security, reliability, and business continuity. Executed a network merge between 2 businesses which included 5 buildings connected via fiber.GlobalSearch and GlobalCapture Certified System ArchitectDesign and implement solutions in the document management solution software to automate legacy processes. Serve as a subject matter expert by training users in document capture and management. Automated paper-based processes into digital workflows for ~10 clients, which included writing software modules for custom functionality.

Maintained responsibility for domains, DNS, website development and troubleshooting, and SSL certificates. Engaged with vendors to acquire control of clients’ top-level domains and external DNS. Troubleshoot SSL certificates for websites and Microsoft Exchange. Managed DNS servers, records, zone transfers for 300+ domains.Diagrammed network infrastructure, documented domain security policies, and ensured compliance with applicable FDIC standards; provided documentation for FDIC audits for 150+ clients annually. Installed and maintained: Microsoft desktop and server operating systems; productivity applications; server and desktop hardware; banking industry-specific applications; and network hardware, including cabling, switches, routers, and hardware firewalls.

Processed applications for enrollment and graduation.