Andy Crane

Andy Crane Email and Phone Number

Retired from full time employment @ Customer Essential
london, greater london, united kingdom
Andy Crane's Location
Rusthall, England, United Kingdom, United Kingdom
Andy Crane's Contact Details

Andy Crane personal email

n/a
About Andy Crane

Experienced Customer Consultant with a demonstrated history of working in the management consulting industry. Strong support professional skilled in Negotiation, Sales, Business Transformation, Project Management, Mentoring, and Management.

Andy Crane's Current Company Details
Customer Essential

Customer Essential

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Retired from full time employment
london, greater london, united kingdom
Website:
customeressential.co.uk
Employees:
7
Andy Crane Work Experience Details
  • Customer Essential
    Customer Management Consultant
    Customer Essential Sep 2007 - Present
    On leaving RSA, I joined Customer Essential as an Associate, having worked with Liz Machtynger on Customer Management projects in RSA. Having now retired from full time employment, I am recommencing work with Liz on developing new customer and project management propositions to build on the success of our proven Customer Navigator tool which is more fully described on the Customer Essential website.
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  • Riverstone Management Ltd.
    Acquisition And Business Development Projects Manager
    Riverstone Management Ltd. Jul 2014 - Feb 2019
    Working with the Acquisition and Business development team members, EXCO and business areas to manage projects bidding legacy claims portfolios from both insurance companies and Lloyd's syndicates projects. Managing the integration projects with business areas and IT to ensure successful transfer of data and staff into RiverStone.
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  • Riverstone Insurance Ltd
    Uk Claims Operations Manager
    Riverstone Insurance Ltd Oct 2012 - Jul 2014
    London, United Kingdom
    Managing Change and Operations for RiverStone Insurance Ltd UK Claims team (formerly Brit Insurance Ltd UK Claims). Programme Manager for Strategic and Operational Change in respect of all classes of UK Claims in the development of the Target Operating Model for integrating RIL UK into the specialist run off claims business and working with IT Applications and Infrastructure teams to integrate/migrate claims and finance systems.
  • Brit Insurance
    Uk Claims Transformation Manager
    Brit Insurance May 2008 - Oct 2012
    Managing UK Claims Transformation for Brit Insurance UK Claims. Programme Manager for Strategic Change in respect of all classes of UK Claims. I also managed operational change and work with technical claims managers to deliver key customer requirements.
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  • Insurance Compliance Services
    Associate
    Insurance Compliance Services 2007 - 2009
    As an associate I worked with a panel of clients comprising both insurance brokers and underwriting MGAs to provide Compliance advice and support, within the framework of Insurance Compliance Services technical governance, as well as carrying out both compliance and coverholder audits for ICS clients.
  • Royal & Sunalliance
    Technical Capability Development Leader
    Royal & Sunalliance Aug 2006 - Sep 2007
    I was a project manager working with the team responsible for establishing the new Global Technical Academy, which was set up to attract, develop and retain technical talent globally. After we had successfully transitioned the programme into business as usual, I became Technical Capability Development Leader responsible for one region, namely Emerging Markets, and one technical community, i.e. Actuarial.
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  • Royal & Sunalliance
    Change Leader - Claims
    Royal & Sunalliance Mar 2005 - Sep 2006
    I was responsible for leading workstreams that ensured that the new commercial claims system was operational when launched (Solution Integrity). I was responsible for leading a team of handlers from various claims disciplines and for stakeholder management to UK Executive level internally, as well as in respect of external customers
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  • Royal & Sunalliance
    Strategic National Broker Manager
    Royal & Sunalliance Jan 2003 - Mar 2005
    Responsible for key National Broker strategic relationships in UK, as well as those of the major international brokers in Europe. Responsible for developing new sales processes and prospect pipeline for the Global & Risk Managed segment.
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  • Royal & Sunalliance
    Project Manager
    Royal & Sunalliance Nov 2001 - Dec 2002
    I managed the project team responsible for restructuring Commercial Insurance commission, broker agreements & profit share agreements, as well as implementing new guidelines around the application of the company's premium payment instalment plan for commercial risks. The project delivered significant year on year benefits, and was delivered on schedule and under budget.
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  • Royal & Sunalliance
    Commercial Development Manager, Europe
    Royal & Sunalliance Oct 1998 - Nov 2001
    Responsible for leading commercial business development via intermediaries in continental Europe, including Scandinavia. was responsible for the strategic relationship management of key international brokers and led the European Distribution Practice, which I also represented as a member of the worldwide distribution practice team.
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  • Royal & Sunalliance
    Latin America Commercial Development Manager
    Royal & Sunalliance Oct 1996 - Oct 1998
    Responsible for developing commercial intermediated business in Latin America, working via team of regional development underwriters. I was responsible for the strategic relationship management of key international brokers, and also represented the region on the global distribution practice team.
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  • Sun Alliance Europe
    Packages Underwriting Manager
    Sun Alliance Europe 1991 - 1994

Andy Crane Skills

Change Management Stakeholder Management Insurance Strategy Management General Insurance Business Process Improvement Leadership Business Strategy Risk Management Claim Commercial Insurance Strategic Planning Financial Risk Negotiation Brokers Underwriting Business Analysis Business Transformation Governance Project Management Auditing Budgets Culture Change Employee Benefits Executive Management Finance Mentoring Program Management Sales Claims Management Project Delivery

Andy Crane Education Details

Frequently Asked Questions about Andy Crane

What company does Andy Crane work for?

Andy Crane works for Customer Essential

What is Andy Crane's role at the current company?

Andy Crane's current role is Retired from full time employment.

What is Andy Crane's email address?

Andy Crane's email address is an****@****lus.com

What schools did Andy Crane attend?

Andy Crane attended University Of Leeds.

What skills is Andy Crane known for?

Andy Crane has skills like Change Management, Stakeholder Management, Insurance, Strategy, Management, General Insurance, Business Process Improvement, Leadership, Business Strategy, Risk Management, Claim, Commercial Insurance.

Who are Andy Crane's colleagues?

Andy Crane's colleagues are Catherine Macleod-Smith.

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