Andy Dickson Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

I am looking for a Project, Change, Delivery or Customer/People Experience role where I will be able to utilise my experience of successfully delivering change in Customer, Commercial and People functions. Prior experience working in large-scale change in the telecommunications industry including Legal and Regulatory change, product launches, Continuous Improvement leadership and delivery, end-to-end Go to Market and transformation initiatives.

Glasgow, United Kingdom

I was part of the People Experience Team that supported Three's brand strategy by designing and delivering consistent employee support solutions. Responsible for working collaboratively with multiple teams across the business to design and develop solutions that delivered employee satisfaction, positive brand perception and commercial targets.• Designed, delivered and maintained employee experience journey maps for key Transformation projects including TUPE and Redundancy• Led on… Show more I was part of the People Experience Team that supported Three's brand strategy by designing and delivering consistent employee support solutions. Responsible for working collaboratively with multiple teams across the business to design and develop solutions that delivered employee satisfaction, positive brand perception and commercial targets.• Designed, delivered and maintained employee experience journey maps for key Transformation projects including TUPE and Redundancy• Led on the design of a new Flexible Working project to deliver core hours to the business• Conducted one-to-one interviews with senior leadership to discuss current and future needs for Leadership coaching, creating a persona and insight pack to use for the tender process• Consulted on People Experience on the COVID response group, acting as the voice of our people to support and deliver changes that needed to be implemented in advance of lockdown, furlough and the recovery journey Show less

Glasgow, United Kingdom

In my time with the CSD team, I was responsible for supporting Three's brand strategy by designing and delivering consistent, multi-channel customer support solutions. I was accountable for working collaboratively with multiple teams and stakeholders across the business, to design and develop solutions which delivered customer satisfaction, positive brand perception and commercial targets.The role consisted of a broad variety of requirements including: Client and Customer Management… Show more In my time with the CSD team, I was responsible for supporting Three's brand strategy by designing and delivering consistent, multi-channel customer support solutions. I was accountable for working collaboratively with multiple teams and stakeholders across the business, to design and develop solutions which delivered customer satisfaction, positive brand perception and commercial targets.The role consisted of a broad variety of requirements including: Client and Customer Management, Project Management, Compliance, Improvement and Innovation, Go To Market delivery, knowledge management, journey mapping and Regulatory change management. Achievements included being the Project lead for all Legal and Regulatory changes including the OfCom General Condition changes of 2018, managing a virtual team of 25FTE to deliver over 120 changes in 3 months Show less

Glasgow, Scotland, United Kingdom

Accountable for delivering concurrent projects across Customer, Online and Commercial departments from running design thinking workshops, drafting journeys and building delivery plans through to managing the end-to-end project, implementation and support stages of the initiatives.

Glasgow, Scotland, United Kingdom

In my role as Process and Policy Improvement Specialist with Three I was accountable for analysing payment trends and insight to deliver financial, experiential and commercial improvements across the payments and fraud department.