Honored to lead the best Services team in the #SaaS industry. An amazing team over almost 1000 people, who wake up every day helping our customers transform their #CX. Also, focused on an amazing team driving our market lead #AI solutions (IVA, Agent Assist, and Workflow Automation).

- Global leader of International Sales, Partners, Professional Services, Customer Support, and Customer Experience

Cloverhound delivers high quality Cisco engineering and development services for Cisco partners and clients. Specializing in Cisco Contact Center, Unified Communications, and Application Development.

Global responsibility for Sales, GTM & RTM for how Cisco takes their 5B dollar Collaboration & Contact Center portfolio to market. Key leader in taking Collaboration Flex Plan to market, which grew from zero to 800M in only seven quarters.

Responsible for sales, globally, for the 2B in annual sales of Webex and HCS. Through my tenure, the Webex business grew from 1.1B to 1.5B.

Developed Global GTM plans for how Cisco delivers 4.6B in Collaboration & Contact Center products and solutions through our partner ecosystem. Worked closely with the Collaboration Technology Group leadership to develop product strategies that align to the 60B Collaboration market.Owner of Cisco’s Solutions Plus strategy which drove significant growth for the Contact Center Business Unit.

As Director - Collaboration & Contact Center Solutions, Andrew is responsible for sales, go-to-market strategies and achieving the financial goals of the Collaboration Solutions practice, which included UC, Contact Center, and Video. This team includes 100+ coworkers and 6 managers.  He is also responsible for strategic pre-sales efforts, including managing the inside sales specialist teams, field solution architects and solutions training for the sales organization.The Collaboration organization is responsible for solutions such as Cisco, Avaya, Microsoft Lync, Verint, Zoom International, NICE Systems, ShoreTel, Mitel, Polycom, Lifesize, Google, Calabrio, and Nuance.During Andrew's tenure leading this team, the Unified Communications Practice has experienced 25% YoY growth with revenues over 500M.CDW is a leading provider of technology products and solutions. Our 6,700-plus-member team of dedicated account managers, solution architects and engineers help customers choose the right technology products and services to best meet their unique needs. We also offer customized solutions, implementation and long-term management of those solutions such as virtualization, collaboration, security, mobility, data center optimization and cloud computing. CDW is currently ranked 32th on Forbes list of America’s Largest Private Companies.

As the Contact Center Solutions Manager at CDW, Andrew led a team that experienced 30% YoY growth for three years. CDW consistely finishes in the top 3 from a Contact Center revenue perspective at Cisco.During his tenure in this role, Andy was also responsible for rapidly expanding the partner ecosystem. Integrating partners such as Exony, eGain, Nuance, Calabrio, NICE, Verint, Zoom International, WebText, Aceyus, and more.He was also instrumental in developing the Contact Center Business Analyst role. This role, and services offering, was instrumental in changing CDW’s deployment methodology for Contact Center from apples to apples migration of old technology, to business transformation.

As a Technical Architect at CDW, Andrew was responsible for developing the best practices/deployment standards for a engineering team of over 100 consultants as well as developing the lifecycle of managing a customer and Technical Support. This included coaching, mentoring, and GTM development.

As a UC and Contact Center Consultant at Berbee, Andrew was responsible for designing and deploying Cisco Unified Communications and Cisco Contact Center. Deployment sizes ranging from 200 users to 20,000 users.Deployments consisted of Cisco Contact Center Enterprise, ICM, Contact Center Express, WFO/QM (Calabrio/Spanlink, Blue Pumpkin, NICE) integration, CTI integration and IVR scripting (IP IVR and CVP/VXML).A top contributor to the Cisco NetPro program which allows Cisco partners to provide implementation feedback to other partners and Cisco (https://supportforums.cisco.com/t5/user/viewprofilepage/user-id/99597).

- Consulted, designed, and delivered Unified Communications & Contact Center projects- Developed one of the first Contact Center Advanced Technology Practice’s- One of the first Partner engineers to get certified in IPCC Enterprise & ICM after Cisco’s Geotel acquisition- Deployed some of the original Webline projects

- Dove into Cisco Unified Communications and IP Contact Center at its inception.

Web Developer for GeneralSearch.Com, a family friendly web portal. Utilized PHP, JavaScript, C and MySQL on MS Windows and UNIX platforms.