Andrew Drag Email & Phone Number

Remote

Managing the lifecycle for products providing Disaster Recovery for Microsoft Enterprise Applications.Building Data Protection Products for SaaS Business With a primary focus on Azure workloads.Ensuring products new and existing are Maximum Lovable Products.

United States

Launched billing integrations with internal and external PSA products (Autotask PSA and Connectwise) to enable easier MSP to customer billingRetooled subscription management and billing to allow for sales through distributor sales channel.Built API's to enable billing integrations between Datto ERP and Distributor ERP systems.Launched Azure BCDR Backup product subscription management ERP and CRM integrationsLaunched SaaS Defense/Bitdam product subscription management, ERP, and CRM integrationsLaunched Partner Program to automate discounting and benefits and at distinct tier levelsBuilt out integrations for new, currently unannounced and unreleased production introduction to enable subscription management, forecasting, billing, upsells and downsells.Partnered with GTM organization to provide accurate forecasting reports for sales of productsBuild out RMA process for Datto products.Improved cancellations process for Datto Products.Managed Stakeholders throughout the lifecycle of products builtMigrated from Zuora ERP to Netsuite ERPManaged 2 separate integrations platformsSuccessfully instilled agile practices in the SCRUM TeamSignificantly reduce production bugs as a result of agile practicesChampioned proper logging, monitoring, and documentation practices within the teamPartnered with Production Support teams to create training of new and existing integrations, runbooks, and best practices.

New York City Metropolitan Area

Startup MSP primarily focused on local SMBSales and implementation of SaaS Backup, security, infrastructureSales and implementation of Office HardwareRemote management and monitoring services*Stake in business sold to partnerhttps://dbcloudconsulting.com

Tinton Falls, Nj

Accomplished Product Manager with two successful product launches in 6 months. Drove development and launched Commvault Complete Backup and Recovery for Office 365 for Service Providers and Commvault Complete Backup and Recovery for Office 365 for Enterprise in June 2018.Lead Service Provider Early Adopter program for Office 365 prior to official launch to ensure that the product met market demands.Launched Commvault Complete Backup and Recovery as a Service for AWS in the AWS Marketplace in October 2018.Drove product development based on market requirements for backup and migration of data for Service Providers. Devised and executed strategy, GTM, and launch of products. Created internal and external white papers for released products, deployment and implementation guides, and create service description templates to help Service Providers get to market as quickly as possible.Devised key messaging to align with markets and enabled the field sales and marketing organizations on these messages.Directly responsible for P&L on the Service Provider business within Commvault.Curated feedback from customers, potential customers, lost customers, and support feedback and prioritized based on what will have the most impactful value for the market.Interfaced with engineering and maintained a great working relationship with development teams. Continuously drove product direction to address specific business problems.

Tinton Falls

Executed strategy and GTM for data protection and archive of workloads in the cloud and user data spaceWorked closely with sales and professional services to provide product training and messagingResearched and interviewed customers on their current business problems and how Commvault can solve them with existing product or work towards developing new functionality solve those problemsOwned entire lifecycle of Office 365 backup product from ideation to maturation

Oceanport Nj

• Documented bugs, enhancement requests, and use cases for product management team• Completed root cause analysis of customer issues• Analyzed common issues and authored knowledge base articles • Mentored I level engineers and managed escalations• Earned quarterly CSAT award

Planned and executed new infrastructure deploymentsPlanned for and implemented disaster recovery strategy.Integrated various security products and practices - Anti-virus/anti-spyware, firewall, intrusion prevention technologies, and virtual private networkingProvided end-user helpdesk supportTroubleshooting of networking issues, server, and storage subsystem issues

Brick, Nj

• Executed on delivering a complete practice management solution• Hired a team of professional staff for medical billing• Administered compute infrastructure – Active Directory, Exchange, SQL, SharePoint• Automated telephone phone reminder system reducing appointment no show rate by 80%• Automated prescription system by integrating with Practice Management Software• Negotiated insurance contract rates to maximize revenueSpawned subsidiary to offer MSP services for medical offices• Telephony• Multi-tenanted on-prem EMR as a SaaS solution• Remote Windows Terminals • Networking• Consulting

• Planned and executed deployments of infrastructure • Planned and implemented disaster recovery strategies.• Researched and advised on product and services as solutions to customers based on business problems

Lead Network EngineerAdministered SQL, Exchange, Active Directory, Citrix MetaFrame and Windows ServersAdministered Cisco Network devicesAdministered telephone (Nortel) SystemsPlanned and executed on Disaster Recovery strategyProvided helpdesk support to office staff.

Business, Management, Marketing, And Related Support Services

Associate'S Degree, Computer Science, Physics, Chemistry, Mathematics

Completed course work relevant to career path. Recently restarted and working towards completion of degree.