Andy Roberts Email & Phone Number

Working with the full time Park Rangers looking after our beautiful Lake District fells, paths and lake shores.

Yorkshire And The Lake District

Provision of Change Management advice, including implementing project management tools and techniques.Particularly focussed on the development of training and support for project managers and business sponsors.

Bradford, United Kingdom

Working with the Hallmark UK Board to develop and implement a 3 year strategic change programme.

London, United Kingdom

Led a review of the current level of change capability and created a plan of improvements, particularly focused on the 'people' aspects.

Edinburgh

Programme Director engaged in projects related to the Lloyds Banking Group Integration Programme.

Leeds, United Kingdom

Led the development and implementation of a project lifecycle methodology for the Asda central IT function. The new methodology created a single way of working across the full team, with improved governance, standards and control. Created an enabler for consistent role definitions, learning and performance management.Completed a review of the strategic business planning process, working with the business functions to create a portfolio of major cross functional change programmes as… Show more Led the development and implementation of a project lifecycle methodology for the Asda central IT function. The new methodology created a single way of working across the full team, with improved governance, standards and control. Created an enabler for consistent role definitions, learning and performance management.Completed a review of the strategic business planning process, working with the business functions to create a portfolio of major cross functional change programmes as part of the five year planning process. Enabled the production of a programme dashboard for the Asda Board to more effectively monitor progress against clearly defined financial and non-financial metrics. Show less

As a Programme Director within Group Programmes, Andy led 'Platform for Growth', a two year pan-HBOS programme which successfully delivered target run rate savings of £350m per year. Immediately prior to the acquisition of HBOS by Lloyds TSB, Andy initiated and led the Change Confidence agenda across HBOS. This included the implementation of STEPS, (the HBOS programme management methodology), the creation of the HBOS PM Cadre (for high-performing change practitioners) and delivery of a… Show more As a Programme Director within Group Programmes, Andy led 'Platform for Growth', a two year pan-HBOS programme which successfully delivered target run rate savings of £350m per year. Immediately prior to the acquisition of HBOS by Lloyds TSB, Andy initiated and led the Change Confidence agenda across HBOS. This included the implementation of STEPS, (the HBOS programme management methodology), the creation of the HBOS PM Cadre (for high-performing change practitioners) and delivery of a comprehensive programme to develop HBOS's change management capability. Andy also played a leading role in establishing Change Management as the fifth (i.e. with HR, Finance, Risk and IT) community across HBOS. Show less

Assisted the Chief Executive and Commercial Director, IID in exercising their responsibilities to the Group Management Board and HBOS Board for the IID Businesses, particularly with respect to risk management, operations, technology and communication plans.

Set and led the strategic direction of the Operational Risk, Fraud, Service Excellence and Property Liaison functions within Retail Division.Defined the strategy for the management of operational risk in HBOS Retail, sponsoring and leading the IPSB Programme for Operational Risk. Successfully achieved full sign off to PSB Systems and Controls requirements for all Retail businesses on schedule. Green audits received from the 2nd and 3rd lines of defence.Managed Fraud losses in… Show more Set and led the strategic direction of the Operational Risk, Fraud, Service Excellence and Property Liaison functions within Retail Division.Defined the strategy for the management of operational risk in HBOS Retail, sponsoring and leading the IPSB Programme for Operational Risk. Successfully achieved full sign off to PSB Systems and Controls requirements for all Retail businesses on schedule. Green audits received from the 2nd and 3rd lines of defence.Managed Fraud losses in line with budgets (£31m) – achieved at or below forecast losses on all products. Initiated a review of e commerce fraud defences, engaging the Heads of E Commerce, Savings and Banking Products to create a unified team and secured essential technology investment. Show less

Responsible for all customer facing operations for Intelligent Finance, including three contact centres, all back office processing together with Collections and Recoveries. Responsible for more than 2,000 colleagues across three sites.

Responsible for all central functions including Business Planning, Risk Management, Customer Care, Sales Development and Change Development and Implementation.

Led the development and implementation of Halifax Retail Contact Centre Strategy, redirecting circa 18 million calls per annum from the Retail network into an enlarged Halifax Direct operation across three sites.

Responsible for business centre operations and performance – Sheffield, Leeds and Newcastle (circa 700 staff), Regional Planning and Business Development.

Responsible for the redesign of all back-office processes and development of image and workflow systems, together with structural changes creating 27 business centres.

Diploma In Management Studies, Management

Education record