Andy Du Email & Phone Number

Menlo Park, California, United States

Menlo Park, California, United States

In my current role, I provide exceptional technical support and customer service to internal employees at Meta, troubleshooting hardware and software issues and ensuring timely resolution of problems. I consistently exceed productivity targets by completing over 50 cases per week while delivering exceptional documentation, resulting in consistent positive feedback from clients. As a key contributor, I lead the AppSpace project and create an innovative and engaging interactive demonstration of Smart Locker that showcases its full range of capabilities and potential applications. This demonstration is featured on all digital signage across all United States help desks, resulting in a 30% increase in user adoption and a 20% reduction in support tickets related to locker access issues. I take pride in delivering results and strive to continue making valuable contributions to my future team.

Mountain View, California, United States

In my current role at Costco, I process member orders with precision and speed, ensuring high levels of member satisfaction and repeat business. I maintain accurate financial records and balance cash registers at the end of each shift. Additionally, I coordinate department set-up, shipment orders, and opening/closing procedures to ensure smooth warehouse operations. To increase product visibility and sales, I stock and straighten merchandise, resulting in a 10% increase in revenue. Overall, I take pride in providing exceptional customer service and ensuring efficient operations in my role at Costco.

Mountain View, California, United States

As a former associate, I led my team to become the #1 store for customer quality assurance within the district, ensuring excellent customer service and satisfaction. I also played a key role in training new and existing employees on standard operating procedures and food safety practices, resulting in a 20% reduction in food-related incidents. Additionally, I prepared high-quality products with attention to food safety, portion control, and presentation, meeting service goal times 95% of the time. I am proud of my ability to lead and train my team effectively, and am dedicated to maintaining high standards of customer service and safety in my future endeavors.

Technical Training And Career Development Program

▪ Completed rigorous coursework and professional training to enhance technical and business skills, preparing for a six-month internship.

Cinematography And Film/Video Production

Associate Of Arts - Aa, Cinematography And Film/Video Production

Activities and Societies: De Anza Film Society▪ Associate of Arts – AA, Cinematography and Film/Video Production ▪ Served as Treasurer.