Andy Dustin Email & Phone Number

New Zealand

New Zealand

Auckland, New Zealand

While continuing to lead the Platform Team, I also assumed a supervisory role in the Product Development team. As existing members of that team assumed day-to-day sprint management and software architecture decisions, my focus is on mentoring, advising, and supporting the team as they define their new identity and adapt to their new responsibilities.Unlike the Platform Team where I remain the technical lead and subject matter expert across a wide range of topics, collaborating with the… Show more While continuing to lead the Platform Team, I also assumed a supervisory role in the Product Development team. As existing members of that team assumed day-to-day sprint management and software architecture decisions, my focus is on mentoring, advising, and supporting the team as they define their new identity and adapt to their new responsibilities.Unlike the Platform Team where I remain the technical lead and subject matter expert across a wide range of topics, collaborating with the Product Team has challenged me to identify new ways of adding value, particularly where others possess far greater expertise in their respective areas. Show less

Auckland, New Zealand

I led the Platform (Infrastructure) Team and reported directly to the CTO and later the CISO. This experience and mentorship contributed significantly to discovering and refining my leadership style and preferred ways of working. In this role I designed and implemented numerous modernisation and transformation projects each designed to improve security, availability and ease-of-operation of the platform.My team and I were responsible for building and operating our multi-region… Show more I led the Platform (Infrastructure) Team and reported directly to the CTO and later the CISO. This experience and mentorship contributed significantly to discovering and refining my leadership style and preferred ways of working. In this role I designed and implemented numerous modernisation and transformation projects each designed to improve security, availability and ease-of-operation of the platform.My team and I were responsible for building and operating our multi-region production, development and test environments, and for managing the full lifecycle of each subcomponent. My ongoing vision was to empower our Development teams by providing an intuitive and robust platform as a service to run their applications on.Further, as a member of the ISO 27001 governance team, I designed and implemented multiple security controls and processes for our server environments, incident handling and user access. I also collaborated on company-wide policy where relevant, under the guidance of our CISO.I regularly identified areas of improvement and took proactive steps to design, implement and evolve tools, processes and conventions. These improvements focused on modernising and enhancing my team’s effectiveness and efficiency through simplifying and automating solutions. Show less

Auckland, New Zealand

After proving myself in the Technical Support Specialist roles, I was promoted to Junior Systems Administrator and then later to Systems Administrator. Alongside handling Tier 2 support escalations, I managed BAU tasks for hosted servers, including inquiries, deployments, monitoring, and troubleshooting. I oversaw both Physical and Virtual (VMWare) servers, addressing diverse services such as Web, Database, Email, and Networking. Additionally, I led Windows Server Patching, managed our… Show more After proving myself in the Technical Support Specialist roles, I was promoted to Junior Systems Administrator and then later to Systems Administrator. Alongside handling Tier 2 support escalations, I managed BAU tasks for hosted servers, including inquiries, deployments, monitoring, and troubleshooting. I oversaw both Physical and Virtual (VMWare) servers, addressing diverse services such as Web, Database, Email, and Networking. Additionally, I led Windows Server Patching, managed our PXE deployment server, and developed CentOS-specific provisioning scripts. This experience enhanced my System Administration skills, culminating in the construction of a multi-tiered, 24-server cluster for one of our clients. I also took ownership of various server migration projects and improved internal systems, enhancing overall operational efficiency and functionality. Show less

Auckland, New Zealand

As a Technical Support Specialist, I provided Tier 1 technical support covering Website and Database hosting, DNS, Domain Registrations, and SSL certificate management for Web Drive’s customers. As I grew more proficient, I sought ways to streamline tasks by learning shell scripting and deploying basic BASH scripts to enhance team productivity.After 18 months, I was promoted to Advanced Technical Support Specialist, which involved handling more complex tickets and aiding other team… Show more As a Technical Support Specialist, I provided Tier 1 technical support covering Website and Database hosting, DNS, Domain Registrations, and SSL certificate management for Web Drive’s customers. As I grew more proficient, I sought ways to streamline tasks by learning shell scripting and deploying basic BASH scripts to enhance team productivity.After 18 months, I was promoted to Advanced Technical Support Specialist, which involved handling more complex tickets and aiding other team members. During this time, I took the initiative to spearhead a migration project for 1200 websites. By writing custom scripts to do much of the migration work, I increased migration speed from 1.2 sites per hour to 24 sites per hour and completed the project in weeks instead of months. My efforts here were the beginning of a career-long dedication to operational improvement and fostering more efficient systems. Show less