I am project managing the build out of an exciting new certification, Certified Trade and Intellectual Property Specialist, for professionals who work in intellectual property protection, with a focus on anti-counterfeiting and anti-piracy.

- Effectively managed a portfolio of clients generating $2M in ARR, ensuring high satisfaction and retention through strategic account management and proactive partnership development - Trained, onboarded, and refreshed customers on our product suite, with a focus on incremental feature adoption  - Analyzed customer platform data to identify cross and upsell opportunities; expand account total spend - Held QBRs/ABRs to ensure customer business goals and KPIs are achieved while maximizing platform utilization - Consulted customers on logistical issues that might arise on their key projects and offer tailored solutions - Hosted regular check-ins with customers to ensure day-to-day operations are meeting performance expectations - Established and cultivated internal cross-functional relationships to remain abreast of new/future product developments, and navigate customer challenges with colleagues - Presented at industry conferences alongside customers to highlight customer’s successes, and generate new business

- Manage the creation, development, and maintenance of Klein Buendel’s commercial software products - Regularly meet with prospective and existing partners to determine best methods to meet their goals- Create bids for prospective partners’ projects- Manage project budgets totaling over $1,000,000- Lead product demonstrations for potential and existing partners- Work with Creative Director to oversee projects from inception to close-out, and ensure all partners’ needs are met while preventing scope creep - Ensure all product content is current based on latest state regulations across seven states - Manage internal testing of new site features; ensure user experience is fully debugged pre-launch- Write software specifications documents for commercial products to assist with partner transparency

- Manage the daily research activities of multiple federally-funded grants and private contracts - Oversee data collection processes; synthesize data into cohesive reports- Conduct trainings and lead discussions with human participants in the field- Manage project budgets in order to achieve project outcomes while remaining within project scope- Recruit and follow up with participants and study sites- Supervise research assistants’ duties in order to meet project deadlines; provide regular feedback- Coordinate research activities with subcontractors and vendors in order to attain project objectives

• Market and sell Train To Tend® responsible cannabis vendor training.o Retained accounts through transition from free to paid model, including the largest chain of dispensaries in Colorado o Tailor unique volume purchase solutions with over 500 trainings soldo Seek out prospective clients to generate new business via cold-calling, email campaigns, and LinkedIno Maintain relationships with existing clients to ensure all needs are met, and present upsell opportunitieso Create and manage brand social media pages

- Graduate Research Assistant: Health and Risk Communication- Master's Thesis published in Accident Analysis and Prevention (Cited 11 times on Science Direct, achieved first authorship)Link: https://www.sciencedirect.com/science/article/abs/pii/S0001457518305128