Andy G. Email & Phone Number

New York, New York, Us

New York, Ny, Us

New York, New York, Us

- Maintained comprehensive knowledge of all payment operational processes, ensuring training materials were current and accurate.- Collaborated with subject matter experts to understand and document complex operational workflows.- Developed and delivered systems training to payment operations colleagues and cross-functional partners.- Led initiatives to centralize and regularly review operational documentation for accuracy and coherence.

New York, New York, Us

- Spearheaded the launch of a cutting-edge BNPL platform, demonstrating excellence in cross-functional team leadership and process optimization.- Employed data analytics (SQL, Google BigQuery) to identify and resolve operational bottlenecks, enhancing product development and market responsiveness.- Innovated in the realm of process design, notably in automating the virtual card process, significantly reducing operational load and improving user experience.- Achieved a 20% month-to-month growth rate through effective collaboration across Engineering, Sales, and Customer Support.- Key contributor in the development of a BNPL product tailored for cyclical bills, employing flow diagrams to map out product processes and ensure seamless user experiences.- Spearheaded feature testing and bug reporting pre-release, advocated for customer needs to product and engineering teams, and developed comprehensive performance reports to guide operational strategies.

London, England, Gb

- Orchestrated the US launch of the Karhoo platform, managing cross-border teams and ensuring seamless partner integrations.- Advanced operational strategies, integrating multiple dispatch systems and leveraging technologies like Datadog and Kubernetes for system performance monitoring.- Drove process improvements, reducing partner onboarding time from 84 to 14 days, thereby accelerating revenue generation and market expansion.- Enhanced trip reconciliation processes by 47%, ensuring transparent and accurate accounting.

London, England, Gb

New York, Us

- Led operations for Sales, Professional Services, and Finance teams, focusing on process automation and efficiency.- Implemented company-wide metrics and reporting, providing crucial insights to senior leadership for strategic decision-making.- Reduced billing reconciliation times and campaign error rates through effective utilization of SQL and Salesforce analytics.

New York, Us

Seongnam-Si, Gyeonggi-Do, Kr

- Pioneered in-depth research into ad-tech solutions, delivering strategic insights to the executive team, significantly enhancing e-commerce business processes. - Integral member of the Business Intelligence team, contributing to various research reports and projects with a focus on e-commerce enhancements. - Collaborated with VAIIM consultants to revolutionize our bi-weekly product review process, introducing a new standard report layout that drastically improved clarity and usability.

Seoul, Kr

- Instrumental in achieving a 75% surge in website traffic by leveraging Google Analytics, Miapex, and PT Engine for insightful market research and branding initiatives.- Drove strategic enhancements in site integrity, UI optimization, and social media engagement, utilizing analytics for impactful content creation on platforms like Facebook, Twitter, Google+, and WordPress.- Led and mentored a dynamic team of over 20 undergraduate interns, overseeing content creation, PowerPoint presentations, and the execution of experience tours.- Played a key role in vendor negotiations and communications, significantly increasing the company's ad revenue.

Master Of Business Administration (Mba), Generalist

International Relations And Affairs

Education record