As the Manager for the Microsoft Dynamics Supporter CRM at Shelter, I have operational responsibility for all data management processes and procedures in the platform. I play a lead role in embedding best practice and driving the usage of the CRM across the organisation, by engaging with users and responding to their needs.

In this role for a Gallagher owned insurance broker, I was responsible for all data and reporting. By working closely with colleagues across departments, I was able to develop models that helped team members understand the businesses data and gain insights into their performance.Key achievements included: - Developing efficient and scalable data models that empowered staff with insights into performance to budget.- Using historic transactions trends to create accurate daily… Show more In this role for a Gallagher owned insurance broker, I was responsible for all data and reporting. By working closely with colleagues across departments, I was able to develop models that helped team members understand the businesses data and gain insights into their performance.Key achievements included: - Developing efficient and scalable data models that empowered staff with insights into performance to budget.- Using historic transactions trends to create accurate daily sales targets to enhance performance tracking in the business.- Conducting performance analysis on insurance products and modelling the financial impact of changes.- Using machine learning to identify areas of higher risk in insurance products.- Creating and improving the data transfer between insurance partners using SQL and automated SFTP.- Optimising the performance of Postgres databases by improving SQL efficiency. - Training staff in conducting data analysis with Power BI.- Managing and maintaining the database and on premises Power BI Gateway. Show less

Working with the KPMG Cyber team as part of the ANU Industry Based Learning program.

My work focuses on identifying, developing and implementing technological solutions to enable staff to do their work better. Currently I’m focused on creating an organisation wide case management system, using Microsoft tools such as Power BI, Power Apps and SharePoint.

Manager of education and training for Flip Out Australia and New Zealand. Responsibilities include the creation and implementation of franchise wide business analysis tools, the establishment of online staff training, the communication of new procedures and the creation of new and improved educational programs for customers.