Andy Negron Email & Phone Number

•Responsible for operations and maintenance of web application scanning tool, Nestparker as subject matter expert (SME) •Tasked with including authenticated web application scans to regular scan schedule. This included working with the third-party credentialing team to create a service account process, reaching out to system owners to schedule test scans, and creating the re-occurring scan profile in the tool.•Create and review team documentation outlining standard operating procedures, new workflows, and internal checklists•Monitoring vulnerability scans and the status of scanning appliances in datacenters. This includes researching and troubleshooting networking issues and events to find root-cause analysis and rectify connection issues. •Participating in deployment meetings, tool improvement initiatives, and reviewing network topologies to place scanners in proper areas of networks to gain visibility to assess security posture. •Running scheduled and ad hoc source tool, and Splunk security reports detailing enterprise security posture. This includes reporting on newly released vulnerabilities to assess the environment’s attack surface.

•Monitoring vulnerability scans and the status of scanning appliances in enterprise datacenters. •Researching and troubleshooting networking issues and events to find root-cause analysis. •Participating in deployment meetings, reviewing network topologies to place scanners in proper areas of networks to gain visibility to assess security posture. •Running scheduled and ad hoc Splunk security reports detailing enterprise security posture.

• Engaged customers through email, phone, live chat, and screen sharing sessions. • Resolved customer issues; helped them understand their vulnerability scan results, their compliance with industry standards • Used tools such as Splunk, Wireshark, and Basic programming knowledge to diagnose, research, reproduce, and report defects, working closely with Research & Development. • Helped maintain Tenable knowledge-base, by writing articles helping customers mitigate the vulnerabilities

Baltimore, Maryland

Install, troubleshoot and maintain PC equipment, such as hard drives, monitors, laptops and printers. Connect PCs to Center’s servers and networks. Provide information on part/hardware for installation. Provide phone support to users for both software and hardware problems. Document errors and steps taken to solve errors. Coordinate between users and outside vendors for equipment/parts necessary for installation/maintenance. Install spyware and virus protection on workstations. Create and update computer images to ensure widest range of compatibility is achieved while maintaining network stability and security. Works as part of a team to install PC images.

Owings Mills

• Answered and troubleshot technology issues over the phone• Filled out and submitted help desk tickets for students, faculty, and staff as needed• Worked closely with IT staff regarding special student needs, equipment requests, or problems in the labs, classrooms or other learning environments.• Assisted with the development and editing of online knowledge base for self-help services.

• Greeted focus participants and observers as they arrived at the facility• Responsible for rescreening respondents, preparing payment, and documenting participation in the archiving database. • Responsible for the recording of individual, and group interviews