Andy Johnson Email & Phone Number

Managing a team of Technical Solutions Engineers to deliver Kendra's PROActiv Analytics service.

Bourne End, England, United Kingdom

Fleet, England, United Kingdom

Fleet, Hampshire

• Responsible for design and production of application code for Building Energy Management Control Systems, energy management services, energy monitoring & targeting products and supporting infrastructure.
• Prototyping new products and extensions to existing products using a wide variety of technologies.
• Design and testing of software produced by in-house developers.
• Bridging between developers and non-developers to ensure specifications are understood and end-products meet expectations.
• Performance & data analysis dashboarding.
• Production & maintenance of internal tools.

Chester, United Kingdom

• Complaints Officer - Taking ownership of complaints raised by customers and brokers and seeing them through to resolution.
• Adhering to FSA-regulated timescales and processes for complaint handling.
• Presenting myself as a direct point of contact for the complainant.
• Undertaking an unbiased investigation, liaising with other internal departments as well as external 3rd parties (customer, brokers, solicitors, credit agencies) to build a full picture of the circumstances that led to.
• Ultimate resolution of the complaint with the customer.Case Owner - Overseeing mortgage applications from initial submittal until completion.
• Data Entry.

Chester, United Kingdom

• 1st line telephone support for credit card products.
• Answering general customer queries.
• Escalating calls that required more specialist support to the correct department.
• Rapport-building with customers.
• Promoting additional products and services.
• Big-picture knowledge of underlying systems at work both in the immediate company as well as the credit and payment-processing industries.

Chester, United Kingdom

Fleet, Hampshire

• 1st line customer support for commercial refrigeration & HVAC monitoring and control systems.
• Proactively call contracted customers when issues are detected with their plant.
• Investigate issues raised by customers, advise of the best course of action if the fault could not be resolved remotely.
• Remote assistance for mechanical contractors on site.
• In-depth knowledge of commercial refrigeration & HVAC system principles.
• Additional projects to produce internal call-logging tools (SQL Server & MS Access).

Nvq Level 3, Installation And Commissioning (Equipment Installation)

Btec National Certificate Level 3, Building Services Engineering, Distinction Merit

Education record