Andy Webster
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Andy Webster Email & Phone Number

Helping clients define and execute profitable growth, value and customer engagement/retention strategies at EXL
Location: Broughty Ferry, Scotland, United Kingdom 14 work roles
1 work email found @webhelp.com LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
EXL
Role
Helping clients define and execute profitable growth, value and customer engagement/retention strategies
Location
Broughty Ferry, Scotland, United Kingdom
Company size
39170 employees

Who is Andy Webster? Overview

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Quick answer

Andy Webster is listed as Helping clients define and execute profitable growth, value and customer engagement/retention strategies at EXL, a company with 39170 employees, based in Broughty Ferry, Scotland, United Kingdom. AeroLeads shows a work email signal at webhelp.com and a matched LinkedIn profile for Andy Webster.

Andy Webster previously worked as Managing Consultant at Aw Consulting and Management Consultant at The Knowledge Group.

Company email context

Email format at EXL

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{first}.{last}@webhelp.com
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Profile bio

About Andy Webster

Started working in the field of service desks/contact centres in the mid 90s, finding a career in enabling great service through development of high impact support teams. Spent a number of these years in operational and technology consulting, helping leadership teams define and deliver their sizing and service strategies. Returned to Sky in 2009 to help shape and deliver on the ambition of offering the Best Service in the Country.In August 2013 joined Webhelp, focused initially on enabling great service through right sized, people focused plans and centralising other support services for the year on year growth that followed.Latterly, developed and led Webhelp’s Global Tech and CX Operations strategic partnerships, spanning locations in UK, Europe, North America, LATAM, India and The Philippines. Delivered significant YoY growth into this sector through up/cross sell, new business and delivery of complex transformative, Gainshare commercial models.- Previously, Headed customer interaction design, Planning, Live day delivery and incident management teams at BSkyB- Previously, setup and led a customer contact consultancy providing services to clients in the public and private sectors- Previously, Managing Consultant at Sabio, overseeing operations and technical consultancy teams to design and deliver Service improvement programs

Listed skills include Customer Experience, Call Centers, Outsourcing, Contact Centers, and 44 others.

Current workplace

Andy Webster's current company

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EXL
Exl
Helping clients define and execute profitable growth, value and customer engagement/retention strategies
Dundee, GB
Website
exlservice.com
Employees
39170
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14 roles

Andy Webster work experience

A career timeline built from the work history available for this profile.

Role listed

Exl

Dundee, GB

Managing Consultant

Current
Aw Consulting
Nov 2024 - Present

Vice President Global Accounts

Webhelp

Paris, Île-de-France, FR

Account management for EMEA HQ’d Tech portfolio; complex engagements, inc Transformation/outcome driven commercial models (design, negotiation and contracting). Multi year new business wins and growth of ITO partnership deals of €500m + in contract value. Establishment of strategic, scale growth in US market ahead of acquisition of OneLink.

Mar 2023 - Nov 2024

Managing Director

Webhelp

Paris, Île-de-France, FR

Clearing the way for our Advisors to deliver their best everyday. Developing Technical, Service and Sales managed services globally. Lead delivery and growth for UK Financial services, Retail and ITO

Jan 2019 - Mar 2023

Director Of Group Central Services

Webhelp

Paris, Île-de-France, FR

Responsible for centralising, restructuring, growing and leading support and operations teams in UK, South Africa and India.

Oct 2014 - Dec 2018

Director Of Planning & Insight

Webhelp

Paris, Île-de-France, FR

Enabling sales and customer services for Webhelp's clients and their customers through building and leading Webhelp’s Planning, Delivery and Business Intelligence teams.

Aug 2013 - Oct 2014

Head Of Design & Delivery

Sky

Middlesex, England, GB

Designing and delivering joined up, multi channel experiences for Sky's customers through leading the interaction design and 24x7 delivery teams. Responsible for the production of efficient, customer centred IVR and call routing as well as on-the-day delivery of committed resource, operational systems and customer comms.Headed a diverse team of managers.

Jan 2010 - Jul 2013

Owner & Managing Consultant

Realign Business Consulting Ltd

Specialised in customer contact strategy design and delivery.Delivered a range of professional services through consulting and analysis, system and vendor selection, Operating model design and implementation, Workforce optimisation, Business Analysis and Programme Management.

Aug 2007 - Jan 2010

Managing Consultant

Sabio

London, London, GB

Worked with a range of leadership teams in a variety of verticals, helping to shape and deliver their Operations, Resourcing and Technology strategies.Managed Ops and Tech consulting teams working into a range of clients. Regularly remained in situ, helping clients realise the benefits of their project investments.

Dec 2002 - Jul 2007

Interim Head Of Planning & Operations

Mindpearl

Cape Town, Western Province, ZA

  • Global budget management
  • Efficiency and CX improvement initiative development and delivery
  • Leadership of international operations and support teams
Jul 2005 - Dec 2005

Resource Planning Manager

Merchants

Johannesburg, Bryanston, South Africa, ZA

  • Implemented a consistent approach to short and long term resource planning across Merchants, deploying a WFM technology and operating model
  • Led Operational Planning and client relationships
  • Provided modelling and analysis for New Business and Bids
Apr 2001 - Dec 2002

Resource Planning Manager

Tui

Hannover, Lower Saxony, DE

  • Built and Led TUI Planning function for a new build Sales contact centre
  • Led on Verint WFM and Genesys ACD implementation
  • Stream managed online function enablement as part of the initial shift to Online sales
Dec 1999 - Apr 2001

Business Analyst

Sky

Middlesex, England, GB

  • Managed operational resource and recruitment planning
  • Forecasted demand for pay per view Box Officeand peak events, inc launch of “Free Sky Digital for all” in 1999
  • Introduced flexi working patterns and overtime packaging to better match customer demand
Aug 1996 - Dec 1999
Team & coworkers

Colleagues at EXL

Other employees you can reach at exlservice.com. View company contacts for 39170 employees →

LM Lovkesh Malik Lovkesh Malik Colleague at Exl Meerut, Uttar Pradesh, India, India View → RJ Rahul Jaiswal Rahul Jaiswal Colleague at Exl Delhi, India, India View → PR Praseeda R. Satish Praseeda R. Satish Colleague at Exl Mumbai, Maharashtra, India, India View → RS Rajesh Suri Rajesh Suri Colleague at Exl Noida, Uttar Pradesh, India, India View → AK Aditya Kanth Kalivarapu Aditya Kanth Kalivarapu Colleague at Exl Visakhapatnam, Andhra Pradesh, India, India View → SA Saurabh Agrawal Saurabh Agrawal Colleague at Exl Noida, Uttar Pradesh, India, India View → NT Nicholas Tara Nicholas Tara Colleague at Exl Greater Hartford, United States View → VS Varnita Srivastava Varnita Srivastava Colleague at Exl Noida, Uttar Pradesh, India, India View → RK Raj Kamal Sinha Raj Kamal Sinha Colleague at Exl Ghaziabad, Uttar Pradesh, India, India View → NV Nikunsh Varshney Nikunsh Varshney Colleague at Exl Hathras, Uttar Pradesh, India, India View →
FAQ

Frequently asked questions about Andy Webster

Quick answers generated from the profile data available on this page.

What company does Andy Webster work for?

Andy Webster works for EXL.

What is Andy Webster's role at EXL?

Andy Webster is listed as Helping clients define and execute profitable growth, value and customer engagement/retention strategies at EXL.

What is Andy Webster's email address?

AeroLeads has found 1 work email signal at @webhelp.com for Andy Webster at EXL.

Where is Andy Webster based?

Andy Webster is based in Broughty Ferry, Scotland, United Kingdom while working with EXL.

What companies has Andy Webster worked for?

Andy Webster has worked for Exl, Aw Consulting, The Knowledge Group, Webhelp, and Sky.

Who are Andy Webster's colleagues at EXL?

Andy Webster's colleagues at EXL include Lovkesh Malik, Rahul Jaiswal, Praseeda R. Satish, Rajesh Suri, and Aditya Kanth Kalivarapu.

How can I contact Andy Webster?

You can use AeroLeads to view verified contact signals for Andy Webster at EXL, including work email, phone, and LinkedIn data when available.

What skills is Andy Webster known for?

Andy Webster is listed with skills including Customer Experience, Call Centers, Outsourcing, Contact Centers, Service Delivery, Business Process Improvement, Strategy, and Performance Management.

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