Andy Webster Email and Phone Number
Andy Webster work email
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Andy Webster personal email
Started working in the field of service desks/contact centres in the mid 90s, finding a career in enabling great service through development of high impact support teams. Spent a number of these years in operational and technology consulting, helping leadership teams define and deliver their sizing and service strategies. Returned to Sky in 2009 to help shape and deliver on the ambition of offering the Best Service in the Country.In August 2013 joined Webhelp, focused initially on enabling great service through right sized, people focused plans and centralising other support services for the year on year growth that followed.Latterly, developed and led Webhelp’s Global Tech and CX Operations strategic partnerships, spanning locations in UK, Europe, North America, LATAM, India and The Philippines. Delivered significant YoY growth into this sector through up/cross sell, new business and delivery of complex transformative, Gainshare commercial models.- Previously, Headed customer interaction design, Planning, Live day delivery and incident management teams at BSkyB- Previously, setup and led a customer contact consultancy providing services to clients in the public and private sectors- Previously, Managing Consultant at Sabio, overseeing operations and technical consultancy teams to design and deliver Service improvement programs
Exl
View- Website:
- exlservice.com
- Employees:
- 39170
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ExlDundee, Gb
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Managing ConsultantAw Consulting Nov 2024 - Present
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Management ConsultantThe Knowledge Group Nov 2024 - Present -
Vice President Global AccountsWebhelp Mar 2023 - Nov 2024Paris, Île-De-France, FrAccount management for EMEA HQ’d Tech portfolio; complex engagements, inc Transformation/outcome driven commercial models (design, negotiation and contracting). Multi year new business wins and growth of ITO partnership deals of €500m + in contract value. Establishment of strategic, scale growth in US market ahead of acquisition of OneLink. -
Managing DirectorWebhelp Jan 2019 - Mar 2023Paris, Île-De-France, FrClearing the way for our Advisors to deliver their best everyday. Developing Technical, Service and Sales managed services globally. Lead delivery and growth for UK Financial services, Retail and ITO
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Director Of Group Central ServicesWebhelp Oct 2014 - Dec 2018Paris, Île-De-France, FrResponsible for centralising, restructuring, growing and leading support and operations teams in UK, South Africa and India.
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Director Of Planning & InsightWebhelp Aug 2013 - Oct 2014Paris, Île-De-France, FrEnabling sales and customer services for Webhelp's clients and their customers through building and leading Webhelp’s Planning, Delivery and Business Intelligence teams.
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Head Of Design & DeliverySky Jan 2010 - Jul 2013Middlesex, England, GbDesigning and delivering joined up, multi channel experiences for Sky's customers through leading the interaction design and 24x7 delivery teams. Responsible for the production of efficient, customer centred IVR and call routing as well as on-the-day delivery of committed resource, operational systems and customer comms.Headed a diverse team of managers, leads, designers, process analysts and controllers, helping transform the way Sky customers interact better with the basics. -
Owner & Managing ConsultantRealign Business Consulting Ltd Aug 2007 - Jan 2010Specialised in customer contact strategy design and delivery.Delivered a range of professional services through consulting and analysis, system and vendor selection, Operating model design and implementation, Workforce optimisation, Business Analysis and Programme Management.
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Managing ConsultantSabio Dec 2002 - Jul 2007London, London, GbWorked with a range of leadership teams in a variety of verticals, helping to shape and deliver their Operations, Resourcing and Technology strategies.Managed Ops and Tech consulting teams working into a range of clients. Regularly remained in situ, helping clients realise the benefits of their project investments. -
Interim Head Of Planning & OperationsMindpearl Jul 2005 - Dec 2005Cape Town, Western Province, Za• Global budget management• Efficiency and CX improvement initiative development and delivery• Leadership of international operations and support teams -
Resource Planning ManagerMerchants Apr 2001 - Dec 2002Johannesburg, Bryanston, South Africa, Za• Implemented a consistent approach to short and long term resource planning across Merchants, deploying a WFM technology and operating model• Led Operational Planning and client relationships • Provided modelling and analysis for New Business and Bids -
Resource Planning ManagerTui Dec 1999 - Apr 2001Hannover, Lower Saxony, De• Built and Led TUI Planning function for a new build Sales contact centre• Led on Verint WFM and Genesys ACD implementation • Stream managed online function enablement as part of the initial shift to Online sales -
Business AnalystSky Aug 1996 - Dec 1999Middlesex, England, Gb• Managed operational resource and recruitment planning• Forecasted demand for pay per view Box Officeand peak events, inc launch of “Free Sky Digital for all” in 1999• Introduced flexi working patterns and overtime packaging to better match customer demand
Andy Webster Skills
Frequently Asked Questions about Andy Webster
What company does Andy Webster work for?
Andy Webster works for Exl
What is Andy Webster's role at the current company?
Andy Webster's current role is Helping clients define and execute profitable growth, value and customer engagement/retention strategies.
What is Andy Webster's email address?
Andy Webster's email address is aw****@****g.co.uk
What skills is Andy Webster known for?
Andy Webster has skills like Customer Experience, Call Centers, Outsourcing, Contact Centers, Service Delivery, Business Process Improvement, Strategy, Performance Management, Management, Call Center, Stakeholder Management, Team Management.
Who are Andy Webster's colleagues?
Andy Webster's colleagues are Sahil Arora, Basavaraj Goravankolla, Arpit Tiwari, Paramita Ghosh, Abhinav Srivastava, Roxana B., Andreea Iliescu.
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