Andy Phillips Email & Phone Number

Reading, Reading, United Kingdom

Reading, United Kingdom

Reading, United Kingdom

- Head up a commercially focused inspired team (Marketing, Planning, Customer Service) and assume full responsibility for overseeing and delivering business development, commercial, planning, marketing and brand activities. - Key focus on areas of fare revenue growth and implement fare changes and make use of the technology to improve commercial.

Heathrow Airport

- Responsible for ensuring yield targets are met by pricing of tickets for various channels. - Conducting analysis, modelling, trending and forecasting.- Implementing fare and pricing updates, changes and amendments – including briefings and negotiations with relevant rail industry stakeholders such as TfL, ATOC, and relevant TOCs. Acting as the Heathrow.

London, United Kingdom

- Accountable for the quality and performance of the Mobile Sales Team (40), to deliver exemplary experiences every time. - Responsible for overseeing the commercial performance of the ticket offices, ATVMs and web based kiosks, including availability of supporting POS material and maximising ticket sales through Turn up & Go channels. - Provide internal.

London, United Kingdom

- Identify and manage the development of internal sales to maximise EBITDA and revenue contribution through each of direct/passive sales channels for the turn up and go customers and ensuring the customer experience is met throughout their journey. - Monitor sales performance for all channels and identify trends for market opportunities, sales performance.

Heathrow Airport

- Proactively managing the stations including: excellent day-to-day performance of employees on duty; safety, security and cleanliness; availability of information for customers; responding to operational.- Responsibilities include the standards of the trains serving the stations.- Line manage a team of Customer Service Representatives as well as a day to.

Heathrow Airport

- Assume overall responsibility for achieving day-to-day service and operational objectives.- Accountable for making decisions that impact the department's reliability & financial goals.- Provide font line coordination and guidance to CSR's & Specialists & proactive problem resolution to ensure service delivery, customer satisfaction, health & safety &.

Heathrow Airport

- Efficiently edit flights and prepare and plan for each flight. Issue work assignments to members of the gate team.- Handle irregular operations; delays, misconnections, over sales. Amend and alter passenger reservations.- Attend to high yield passengers who use the first or business lounges and ensure passengers follow security procedures whilst at the.

Heathrow Airport

- To ensure safe flight, although the face of the job is customer service.- Look after passengers` comforts and need during flights.- Attend briefings before each flight to find out important information such as the numbers of passengers on the flight and relevant safety procedures.- Check emergency and safety equipment before each flight. Prepare ad check.

Heathrow Airport

Certificates, Travel And Tourism

Fast Track Travel & Tourism Double Award (Advanced Vocational Certificate of Education) ; Tour Representative (National Vocational.

High School, Gcse